Raquel Garcia
Channelview,TX
Summary
Professional healthcare coordinator prepared for this role. Skilled in managing patient interactions, scheduling, and administrative tasks. Strong focus on team collaboration and achieving results. Reliable, adaptable, and skilled in communication and problem-solving.
Overview
20
20
years of professional experience
Work History
Patient Services Coordinator
MD Anderson Cancer Center
04.2013 - Current
- Managed multiple phone lines, ensuring timely responses to patient inquiries and concerns.
- Coordinated patient transportation services, facilitating seamless travel to appointments and procedures.
- Scheduled diagnostic and laboratory tests, optimizing patient flow and resource allocation in the facility.
- Processed consult requests efficiently, ensuring timely communication between healthcare providers and patients.
- Delivered exceptional customer service, addressing patient needs and enhancing overall satisfaction.
- Interpreted and coordinated physician orders, ensuring accurate implementation of medical directives and care plans.
- Maintained organized filing systems for patient documents, improving accessibility and compliance with regulations.
- Assisted with patient admissions and discharges, streamlining hospital operations and enhancing patient experience.
Medical Assistant
Caring Hands Pediatrics
12.2007 - 02.2013
- Scheduled Appointments
- Immunizations
- Vision & Hearing Test
- Monitored Phones
- Vital Signs
- Physical Examination
- Room Patients
- Well Baby Checks
- Received & Reported Messages
- Obtain patient history
- Handled Referrals
- Assist in Minor Office Surgeries
- Urinalysis
- Sterilize Instruments
- Billing And Collections
- Verified Insurance
- Billing and Coding
- Claim Status
- Interpret for Doctor
- Processing Insurance Claims
- Assisted physicians during patient examinations and procedures to ensure optimal care delivery.
- Administered immunizations and medications under physician supervision, following safety protocols.
- Managed patient records and scheduling using electronic health record systems to enhance workflow efficiency.
- Educated patients and families on treatment plans, fostering understanding and compliance with healthcare instructions.
- Coordinated referrals and follow-up appointments to facilitate continuity of care for pediatric patients.
- Trained new staff on clinical procedures and office protocols to maintain high-quality patient service standards.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant- Extern
Holland Ave. Medical Clinic
10.2007 - 11.2007
- Scheduled Appointments
- Filing Charts
- Capillary Punctures
- Vital Signs
- Specimen Collection
- Received & Reported Messages
- Checked Patients in
- Physical Examinations
- Immunizations
- Supported healthcare providers with documentation and electronic health record management.
- Assisted in patient intake by collecting vital signs and medical histories.
- Facilitated patient communication, addressing inquiries and scheduling appointments efficiently.
- Conducted preliminary lab tests and prepared specimens for analysis accurately.
- Implemented best practices for infection control, enhancing clinic safety standards.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical chart reviews to confirm accuracy and completeness.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering injections.
Receptionist
Silverstone Mortgage
07.2005 - 12.2005
- Monitored Phones
- Interpreter
- Data Entry
- Filing Files
- Customer Inquiries
- Scheduled Appointments
- Managed front desk operations, ensuring seamless customer service and efficient appointment scheduling.
- Assisted clients with inquiries, providing accurate information on mortgage products and services.
- Oversaw daily office activities, maintaining organized records and facilitating effective document management.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Medical Assistant diploma -
Texas School of Business
Houston, TX12.2007
H.S. Diploma - undefined
Channelview High School
Channelview, TX05.2005
Skills
- Care
- One Connect
- Clinic Station
- Metastation
- Bed Management
- Microsoft Outlook
- Keyboarding, 45wpm
- Front & Back Office
- Pediatric Care
- Immunizations
- Well Baby Checks
- Bilingual
- Medical Billing & Coding
- Strong organization
- Appointment scheduling
- Insurance verification
- Patient confidentiality
- Customer service
- HIPAA compliance
- Patient registration
- Patient check-in
- Scheduling diagnostic procedures
- Admitting coordination
- Multi-line telephone systems
- Patient confidentiality and data security
- Clerical and filing support
- Attention to detail
- Explaining policy and procedures
- Document filing
- Communicating to patients and families
- Administrative and office support
Languages
Spanish
Native or Bilingual
Timeline
Patient Services Coordinator
MD Anderson Cancer Center
04.2013 - Current
Medical Assistant
Caring Hands Pediatrics
12.2007 - 02.2013
Medical Assistant- Extern
Holland Ave. Medical Clinic
10.2007 - 11.2007
Receptionist
Silverstone Mortgage
07.2005 - 12.2005
H.S. Diploma - undefined
Channelview High School
Medical Assistant diploma -
Texas School of Business