RAQUEL GARCIA FERNANDEZ
Miramar
Summary
Bringing over 20 years of experience in customer service across diverse sectors, adept at building relationships and ensuring patient satisfaction. Proven ability to manage multiple communication channels effectively, demonstrating strong verbal skills and attention to detail in processing information.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Access Agent 1-Adult MPC
Memorial Healthcare System
Miramar
01.2023 - 06.2023
- Coordinated seamless patient interactions across multiple communication channels, enhancing experience for patients, families, caregivers, and providers.
- Collaborates with physician offices and clinical departments to coordinate services, prepare patients for their visit, and maintain all support processes.
- Demonstrates professional interpersonal skills, uses independent thinking, and displays courtesy and empathy throughout the delivery of care.
- Managed EMR work queues by updating, deferring, or editing information in accordance with established protocols, ensuring accuracy and compliance.
- Enrolls and activates patient portal accounts, escalates any issues in accordance with established process.
- Executed diverse patient care activities, including appointment scheduling, pre-registration, and financial services, to facilitate first contact resolution and improve patient flow.
- Ensures that all necessary demographic, billing, and clinical information is obtained and entered with timeliness and accuracy.
- Verified insurance benefits and obtained pre-certification/authorization.
- Determines and accepts required payments, including but not limited to co-pays and deductibles.
- Memorial Hospital Healthcare System. Miramar, FL Digital Innovation Office
Home based Sales Representative
American Airlines Inc
Miami
07.2022 - 01.2023
- Responsible of applying sales techniques while providing schedules, fare and flight information to customers in a manner that meets the standards of high customer service as outlined in training and the call handling guidelines.
- Handle contacts from customers and gain their trust by providing solutions to their travel needs.
- Listen to the customers’ needs and proactively offer options.
- Generate revenue by selling tickets and related products/services.
- Responsible life’s journey by connecting with customers and providing solutions to their travel needs.
General Manager
Tribeca Group LLC
Miramar
09.2021 - 07.2022
- Developed strategies to drive sales growth.
- Ensured customer satisfaction by effectively handling complaints.
- Maintaining safety and food quality standards.
- Managed accounts payable and accounts receivable processes.
- Coordinated weekly meetings to align team objectives and improve communication.
- Ensured incoming staff complies with company policy.
- Recording payroll data.
Administrative Assistant and Director
Prestinsa Dom
Santiago
01.2011 - 08.2021
- Develop a strategic vision to grow the business.
- Communicate with transparency.
- Recruit and retain the best talent. Schedule to have the best level of service and client experience.
- Know how and when to delegate to achieve scalable results.
- Lead by example.
- Focused on educating myself, team and staff on business attributes and procedures.
- Develop leaders to assist with additional management and operational part of the business.
- Administratibve Assistance & Friullot Cosmetics-Director
School Clerk
Buffalo Public Schools
Buffalo
01.2019 - 11.2019
- Payroll, petty cash, maintaining school accounts and online bank reconciliations, the AESOP substitute calling system and Emp Center.
- Daily attendance input and attendance report.
- Infinite Campus maintenance (drop, enroll, address changes, incidents/ discipline/ suspensions, etc.).
- Sending out records, maintenance of students' records.
- Preparing purchase requisitions, work orders, transfer orders, etc.
- Preparing correspondence for the administrators, registering or transferring of students, and entering grade levels or grade level changes.
Payroll Coordinator
Lutheran Social Services of New York
New York
09.2007 - 10.2010
- Generated Payroll for 7 companies twice a month in accordance with the policies and procedures set forth in the personnel manual.
- Reviewed payroll reports to ensure accuracy and compliance prior to payroll check issuance.
- Reviewed data entered by the employee in the electronic timecards for accuracy and completeness.
- Researched and resolved payroll-related inquiries from managers and employees, including PTO, timecards, garnishments, and tax questions, to facilitate smooth payroll processing.
- Implemented internal control procedures to safeguard financial data.
- Communicated with the Human Resources Department to ensure the integrity of the payroll data including data related to new hires, terminations, transfers and rate changes.
- Filled out and submitted new employees' medical and life insurance forms.
- Responded to request for information/the audit work papers from external auditors in the preparation of financial audit.
HR Assistant
RIVAS Travel Agency
New York
02.2004 - 09.2007
- Created, maintained, and entered information into databases.
- Set up and managed paper and electronic filing systems, recorded information, updated paperwork, and maintained documents, including attendance records and correspondence, to support organizational efficiency.
- Answered telephones, provided information to callers, took messages, or transferred calls to appropriate individuals to ensure effective communication.
- Greeted visitors and callers, addressed inquiries, and directed them to appropriate personnel to facilitate timely assistance.
- Used computers for various applications, such as database management or word processing.
- Operated office equipment, such as fax machines, copiers, phone systems and arranged for repairs when equipment malfunctioned.
Education
Bachelor Degree -
Marketing
Dominican RepublicHigh School - Accounting
Technical Diploma
Dominican RepublicSkills
- Patient Intake
- Patient Interaction
- Patient Education
- Patient Engagement
- Service Coordination
- Healthcare Knowledge
- Electronic Records
- Data Entry
- Accuracy Focused
- Customer Service
- Team Collaboration
- Issue Resolution
- Communication Skills
- Empathetic Communication
- Bilingual English and Spanish
- Bilingual English and Spanish
Certification
Insurance Agent, Florida Department of Financial Services
Personal Information
Total Experience: Possess 20 plus years of professional experience providing outstanding customer service to people of various socio-economic backgrounds. Strong ability to multi-task and prioritize. Skilled at operating a multi-line phone system, navigating through data base screens, utilizing computer systems operating basic office equipment- copier, fax, printer, scanner. Ability to sell and educate customers on the benefits of products and services.
Timeline
Patient Access Agent 1-Adult MPC
Memorial Healthcare System
01.2023 - 06.2023
Home based Sales Representative
American Airlines Inc
07.2022 - 01.2023
General Manager
Tribeca Group LLC
09.2021 - 07.2022
School Clerk
Buffalo Public Schools
01.2019 - 11.2019
Administrative Assistant and Director
Prestinsa Dom
01.2011 - 08.2021
Payroll Coordinator
Lutheran Social Services of New York
09.2007 - 10.2010
HR Assistant
RIVAS Travel Agency
02.2004 - 09.2007
Bachelor Degree -
Marketing
High School - Accounting
Technical Diploma