Raquel Garza
Edinburg,TX
Summary
Knowledgeable Leader and Billing Representative familiar with Tele-communication and customer service practices and compliance requirements. Excellent customer service and problem solving abilities. Offering 10+ years of experience and the drive to excel in all areas.
Overview
11
11
years of professional experience
Work History
MCS Billing Representative
Spectrum, Charter Communication LLC
03.2021 - 12.2022
- Hired as a bilingual mobile representative to provide over-the-phone support for billing and technical support
- Help customers with the overview of their bill statements, provide assistance to make changes such as their service plan, device upgrades, reimbursements, or credits and update form of payment
- Provide customers with technical support with their devices when having issues with both network and device functionality
- Reviewed and solved account and billing discrepancies.
- Assessed accounts for payment status and reached out to customers.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Received incoming information and entered into database system.
- Consistently met company stats and received several positive affirmations for the service I provided to our customers
Shift Supervisor
Starbucks Coffee Company
04.2015 - 03.2021
- Hired as barista, Promoted to Shift Supervisor within 6 months and led a Fast-paced environment that was clean, caring, and uplifting
- Responsible for deployment of operations - supervised 6-8 partners at a time
- Reviewed Key Performance Indicators during bi-weekly manager meetings and applied feedback
- Maintained proficient inventory levels by being solely responsible for ordering/receiving, organization, and maintaining accurate pars in store
- Responsible for teaching and training new partners - Leveraged a training plan in combination with on the job training and a personal development plan to enhance capabilities
- Responded to any customer inquiries or concerns and recovered all experience with excellent service that met our standards of service
Cafe Lead
Barnes & Noble
08.2011 - 04.2015
- Hired to work as a café server Promoted to café lead within the first year
- Provided in-depth information to customers on beverage preparation and offered samples of the latest brews.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
Bachelor of Applied Technology - Medical and Health Service Management
South Texas College
McAllen, TXAssociate of Applied Arts (AA) - Social Work
South Texas College
McAllen, TXSkills
- Medical Billing and Coding
- Account Reviews / Monitoring
- Office Administration / Administrative Support
- Scheduling and Calendar Management
- Telephone Etiquette
- Computer Proficiency
- Problem-Solving Abilities
- Service Standard Compliance
- Excellent Time Management
- Training and Development
Languages
Spanish
Native or Bilingual
Timeline
MCS Billing Representative
Spectrum, Charter Communication LLC
03.2021 - 12.2022
Shift Supervisor
Starbucks Coffee Company
04.2015 - 03.2021
Cafe Lead
Barnes & Noble
08.2011 - 04.2015
Bachelor of Applied Technology - Medical and Health Service Management
South Texas College
Associate of Applied Arts (AA) - Social Work
South Texas College
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