Raquel Gilbo
Spofford
Summary
Project manager with extensive experience in budget planning and workforce management at All Purpose Storage. Drove 40% business growth through strategic operational enhancements and comprehensive team training. Expertise in improving process efficiency and facilitating strong communication among cross-functional teams.
Overview
13
13
years of professional experience
Work History
Construction Project Coordinator
Servpro
Westmoreland
08.2024 - 02.2026
- Streamlined task management processes to achieve service goals.
- Implemented innovative problem-solving techniques to exceed customer satisfaction.
- Utilized diverse software tools to enhance process efficiency and performance.
- Utilized effective time management to complete tasks on schedule.
Project Manager
All Purpose Storage
Keene
01.2022 - 08.2024
- Led project planning, development, quality control, and final review to ensure timely delivery of milestones and deliverables.
- Managed project teams to successfully outsource operations for 86 facility locations.
- Facilitated clear communication between cross-functional teams to enhance collaboration.
- Trained team members on project management tools, processes, and best practices.
Office Manager
Empire Inspections and Appraisals
Middletown
12.2020 - 01.2022
- Conferred with business leaders to evaluate needs and strategize operational improvements, which in turn grew the business 40% in the last 11 months.
- Automated office operations for client correspondence, payment scheduling, record tracking, and data communications to streamline workflows.
- Conducted staff performance evaluations to monitor progress and recommend development plans that aligned with professional growth.
- Maintained organized office environment to enhance efficiency and uphold professionalism in daily operations.
Finance Utilization Coordinator
Honor EHG
Middletown
01.2020 - 01.2021
- Managed 5.81 million dollar budget for multiple state agencies and federal grants, ensuring compliance and resource allocation.
- Coordinated financial processes for various agencies, encompassing banking, insurance, accounts receivable, accounts payable, and auditing to maintain fiscal integrity.
- Coordinated project timelines to ensure timely completion of program deliverables.
- Developed and maintained relationships with stakeholders across various departments.
- Facilitated team meetings to discuss project updates and address concerns.
Executive Administrative Assistant
NH Catholic Charities
Keene
08.2019 - 01.2020
- Addressed high-priority issues with administrative discretion to support executive decision-making.
- Managed daily invoices, reports, and proposals; reconciled accounts to ensure budget integrity.
- Coordinated scheduling for executive meetings and community outreach events.
- Managed correspondence, ensuring timely responses to stakeholders and clients.
- Maintained organizational systems for files and documentation across departments.
Assistant Project Manager
New chapter (P&G)
Brattleboro
07.2013 - 07.2019
- Oversaw project budgets, tracked expenses and timelines, and communicated milestones to key stakeholders.
- Enhanced project delivery processes through strong program leadership and continuous improvement initiatives.
- Monitored design processes from concept through construction, ensuring alignment with project goals.
- Maintained CMO and multiple Directors' calendars, scheduling and point of contact for all visitors.
- Managed extensive travel arrangements to support departmental needs both domestically and overseas.
CMO Executive Administrative Assistant
New chapter (P&G)
Brattleboro
07.2013 - 07.2019
- Maintained CMO and multiple Directors' calendars, scheduling and point of contact for all visitors.
- Facilitated travel arrangements for multiple departments to ensure timely and efficient journeys.
- Oversaw project budgets aligned with firm objectives, tracked expenses and timelines, and communicated milestones to key stakeholders.
- Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
- Monitored design processes from conceptual phase through construction.
Education
High School Diploma -
Keene High School
Keene06.1991
Skills
- Project management
- Budget planning
- Budget management
- Time management
- Software proficiency
- Vendor management
- Workforce management
- Accounts payable and receivable
Timeline
Construction Project Coordinator
Servpro
08.2024 - 02.2026
Project Manager
All Purpose Storage
01.2022 - 08.2024
Office Manager
Empire Inspections and Appraisals
12.2020 - 01.2022
Finance Utilization Coordinator
Honor EHG
01.2020 - 01.2021
Executive Administrative Assistant
NH Catholic Charities
08.2019 - 01.2020
Assistant Project Manager
New chapter (P&G)
07.2013 - 07.2019
CMO Executive Administrative Assistant
New chapter (P&G)
07.2013 - 07.2019
High School Diploma -
Keene High School