Raquel Glenn
Baltimore,MD
Summary
Strategic Program Management and Human Resources professional with 15+ years of experience in comprehensive program coordination, stakeholder management, and organizational leadership. Proven expertise in managing complex, multi-year programs affecting 1,900+ employees, developing standard operating procedures, and ensuring regulatory compliance across federal agencies. Demonstrated success in coordinating with senior leadership, managing budgets exceeding $120 million, and facilitating professional development initiatives. Skilled in legislative analysis, policy implementation, and fostering collaborative relationships with diverse stakeholders and government agencies.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Management Analyst
Department of Health and Human Services | U.S. Food and Drug Administration
05.2012 - Current
- Subject Matter Expert managing diverse federal programs including Performance Management, Executive Performance Management, Student Loan Repayment Program, Pathways Intern Program, and Voluntary Leave Transfer Program. Lead consultations with employees and senior management on policy matters and program implementation. Partner with agency coordinators and inter-departmental teams to resolve complex issues and ensure regulatory compliance.
- Key Accomplishments:
- Successfully coordinated full-cycle federal programs affecting 1,900+ employees across multiple divisions
- Maintained 99.8% budget accuracy for $120+ million in federal program funding and awards
- Developed and implemented standardized procedures improving program efficiency and compliance
- Created comprehensive training programs enhancing leadership capabilities and regulatory knowledge
Human Resources Specialist/Workforce Resource Specialist
Department of Health and Human Services | National Institutes of Health
09.2006 - 05.2012
- Senior specialist responsible for program coordination, strategic workforce planning, and stakeholder management. Served as consultant to department leadership on program strategies and regulatory compliance. Applied analytical methods to solve complex organizational issues and advised management on federal regulations and program development.
- Key Accomplishments:
- Managed end-to-end program processes for professional, supervisory, and scientific positions
- Developed targeted program strategies incorporating federal guidelines and best practices
- Provided policy guidance and documentation for various organizational levels and programs
- Implemented effective program management practices aligned with federal objectives
Skills
- Program Management & Coordination
Standard Operating Procedures Development
- Leadership Development Programs
- Performance Management Systems
- Federal, State & Local Regulatory Compliance
- Documentation & Reporting Standards
- Communication & Relationship Building
Certification
- Employee and Labor Relations Certification
- Employment Regulations and Organizational Programs (HRCI: PHR/SPHR-aligned)
- Human Resources Core Knowledge (HRCI: PHR/SPHR-aligned)
- Human Resource Development (HRCI: PHR/SPHR-aligned)
- Project Management Essentials Certification
- Managing Multiple Projects, Objectives and Deadlines
- Conflict, Stress and Time Management
Accomplishments
- Program Management & Coordination
- Managed comprehensive federal programs affecting 1,900+ employees, including Executive Performance Management, Student Loan Repayment, and Pathways Intern Programs
- Coordinated complex multi-stakeholder initiatives involving agency leadership, union representatives, and federal compliance officers
- Developed and maintained program documentation including standard operating procedures, reports, and policy guidelines
- Partnered with agency coordinators to resolve policy issues and ensure seamless program implementation across departments
- Budget Management & Financial Oversight
- Oversaw $120+ million budget for Performance Awards programs with 99.8% accuracy in financial reconciliations
- Processed specialized compensation packages including retention incentives and salary authorizations with full regulatory compliance
- Collaborated with financial teams to align program budgets with organizational objectives and federal guidelines
- Implemented cost-effective program solutions while maintaining service quality and stakeholder satisfaction
- Professional Development & Training Coordination
- Designed and delivered comprehensive training programs to enhance leadership skills across all organizational levels
- Facilitated professional development opportunities including specialized workshops and skills enhancement initiatives
- Trained staff on complex federal policies and administrative processes, ensuring consistent implementation
- Created educational materials and resources supporting ongoing professional development across the organization
- Stakeholder Management & Government Relations
- Served as primary liaison between employees, management, and senior leadership on complex workforce matters
- Maintained effective working relationships with federal agencies, union representatives, and regulatory bodies
- Provided expert counsel to senior management on policy implementation and organizational development initiatives
- Represented department interests in inter-agency meetings and collaborative planning sessions
- Policy Development & Legislative Support
- Ensured compliance with federal employment laws and regulations through comprehensive policy analysis and implementation
- Interpreted and applied relevant legislation to advise senior management on regulatory requirements
- Conducted regular compliance audits and reporting to identify improvement opportunities and ensure data integrity
- Supported policy development initiatives aligned with federal guidelines and organizational objectives
RELEVANT QUALIFICATIONS FOR SPECIAL PROGRAM MANAGEMENT COORDINATOR
- Extensive program management experience with complex, multi-year federal initiatives
- Proven budget management skills with $120M+ oversight experience
- Strong collaboration and stakeholder management across government agencies
- Policy development and legislative compliance expertise in federal environment
- Training and professional development program coordination experience
- Technical writing and presentation skills for diverse audiences
- Inter-agency partnership development and relationship management
- Risk assessment and management in regulated environments
Languages
american sign language
Professional Working
Timeline
Management Analyst
Department of Health and Human Services | U.S. Food and Drug Administration
05.2012 - Current
Human Resources Specialist/Workforce Resource Specialist
Department of Health and Human Services | National Institutes of Health
09.2006 - 05.2012
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