Raquel Gochi
Saginaw,TX
Summary
Outgoing and hardworking Property Manager professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing 8 years of related experience combined with results-focused and quality-driven approach. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Sagamore Apartments
06.2022 - 03.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Property Manager
Exponential Interactive
01.2018 - 05.2022
- Exponential Property Group
- Manage Staff, keep occupancy at 95% at all times
- Walk & inspect property
- Responsible for the efficient and profitable operation of property
- Maintain high stands of resident relations by seeing that maintenance requested are completed in a timely manner.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Updated tenant and unit information to keep current in housing database.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Developed and managed highly skilled on-site staff through recruitment, training and motivation.
- Educated clients on lease and rental agreements.
- Prepared and submitted reports to supervisor.
Freelancer
BECCA Cosmetics
01.2012 - 12.2019
- Managed quality control and maintained high level of customer satisfaction.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Brought in substantial word-of-mouth business based on quality of work and customer service skills.
- Merchandised products effectively and restocked regularly to maintain strong make up sales.
- Planned and executed successful promotions and in-store events to push specific products.
- Kept floor and stock areas organized and clean to meet safety and appearance requirements.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Educated customers on product and service offerings.
- Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
Assistant Manager
Forest Cove
01.2015 - 01.2018
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Handled resident complaints and expedited maintenance requests.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Kept records of correspondence with residents and tenants.
- Escalated critical issues to property manager to ensure immediate resolution.
- Collected monthly assessments, rental fees, deposits and payments.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Handled all security deposit refunds.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
Assistant
Integrity Construction Company
01.2008 - 01.2015
- Planned, organized and managed crews and subcontractors through expert communication and handling of work orders and purchase orders.
- Assisted project manager with bidding new jobs and projects.
- Monitored daily construction and evaluated project progress, contract compliance and safety.
- Resolved issues during construction and commissioning phases to maintain tight schedules and budget levels.
- Managed project operations, budget and timeline and collaborated with stakeholders to review status.
- Communicated safety standards to laborers and sub-contractors and enforced safety regulations on job sites.
- Conducted walk-through inspections and other scheduled inspections with homeowners.
- Coordinated utility service providers according to project schedules.
- Obtained completion notices and compliance certifications from construction administration consultants.
- Scoped and procured environmental insurance policies and managed permit applications.
Education
Cosmetology certified - Cosmetology
Ogle School
01.2002
Some College (No Degree) -
Tarrant County College
Skills
- Microsoft Office & Excel
- Resman, Yardi, Grace Hill Certificates
- Customer Services
- Invoicing
- Submitting Bids
- Fair Housing Mandates
- Commercial Property
- Legal Issue Resolution
- Monthly Fee and Payment Collection
- Budget Preparation
- Dispute Handling
- Construction Project Oversight
- Vacancy Marketing
- Grounds and Facility Inspection
- Deposits Management
- Local and State Laws
- Multi-Family Property Management
- Microsoft Office
- Rent Pricing Optimization
- Critical Thinking
- Team Building
- Employee Motivation and Guidance
- Customer Relations
References
References:
Upon Request
Languages
Spanish
Native/ Bilingual
Accomplishments
- Implemented new rent collection procedures, increasing rental income for 2021.
- Developed annual budgets, including determining short and long-term goals to support the overall profit and growth objectives.
- Consistently maintained high customer satisfaction ratings.
Education and Training
true
Timeline
Assistant Manager
Sagamore Apartments
06.2022 - 03.2025
Property Manager
Exponential Interactive
01.2018 - 05.2022
Assistant Manager
Forest Cove
01.2015 - 01.2018
Freelancer
BECCA Cosmetics
01.2012 - 12.2019
Assistant
Integrity Construction Company
01.2008 - 01.2015
Some College (No Degree) -
Tarrant County College
Cosmetology certified - Cosmetology
Ogle School
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