Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Raquel Gonzalez

San Antonio

Summary

Dynamic professional with a proven track record, excelling in customer service and team leadership. Recognized for enhancing customer satisfaction through effective problem-solving and proactive communication. Skilled in financial recordkeeping and maintaining confidentiality, consistently delivering results in fast-paced environments while fostering collaboration and operational excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Fiscal Clerk

San Antonio Metropolitan Health District
04.2025 - Current
  • Improved financial accuracy by reviewing and reconciling accounts on a regular basis.
  • Maintained a high level of confidentiality, protecting sensitive financial information from unauthorized access or disclosure.
  • Enhanced fiscal record-keeping by organizing and maintaining accurate files for all transactions.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.

Facilitator

QuikTrip
08.2023 - 12.2024
  • Identified areas in need of improvement and implemented solutions.
  • Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
  • Enhanced participant retention by developing engaging follow-up materials and activities.
  • Negotiated with vendors for resources and materials, ensuring cost-effective event execution.

Customer Service Manager

Walmart
02.2018 - 07.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Cashier

Chik-Fil-A
05.2015 - 05.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Certificate For Phlebotomy Technician -

Texas School of Phlebotomy
San Antonio, TX
11-2024

High School Diploma -

Wagner High School
San Antonio, TX
05-2016

Skills

  • Organization skills
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Problem-solving abilities
  • Proactive and Self-motivated
  • Cash management
  • Handling confidential materials
  • Professionalism
  • Financial recordkeeping

Certification

Phlebotomy Technician

Languages

Spanish
Native or Bilingual

Timeline

Fiscal Clerk

San Antonio Metropolitan Health District
04.2025 - Current

Facilitator

QuikTrip
08.2023 - 12.2024

Customer Service Manager

Walmart
02.2018 - 07.2023

Cashier

Chik-Fil-A
05.2015 - 05.2018

Certificate For Phlebotomy Technician -

Texas School of Phlebotomy

High School Diploma -

Wagner High School

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