RAQUEL GOSHE
Sugar Hill,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Billing position. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
Work History
Inside Sales/Business Development Representative
Surprenant Consulting Inc
10.2022 - Current
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Recorded accurate and efficient records in customer database.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Answered customers' questions regarding products, prices, and availability.
Customer Service Representative
Arise
06.2013 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Medical Billing and Coding
Heritage Medical Solutions
04.2010 - 06.2012
- Communicated with insurance companies to research and resolved coding discrepancies.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Scanned and uploaded medical records into electronic medical records system.
- Transcribed and entered patient medical information into electronic medical records systems.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
Peak Teller, Senior Teller, Teller Manager
Regions Bank
07.2000 - 03.2008
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Counted, verified and handled bank deposits and armored car transactions.
- Trained new hires on customer service policies and procedures.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Education
DIPLOMA - BILLING AND CODING
Corinthian College
BUSINESS ADMINISTRATION/MANAGEMENT
Kaplan University
Skills
- Computer Skills / Typing Skills
- Customer Service and Assistance
- Time Management
- Verbal and Written Communication
- Phone and Email Etiquette
Volunteer
JEHOVAH'S WITNESS- As a volunteer I love talking to people about the Bible and giving them Hope for the future.
Timeline
Inside Sales/Business Development Representative
Surprenant Consulting Inc
10.2022 - Current
Customer Service Representative
Arise
06.2013 - Current
Medical Billing and Coding
Heritage Medical Solutions
04.2010 - 06.2012
Peak Teller, Senior Teller, Teller Manager
Regions Bank
07.2000 - 03.2008
DIPLOMA - BILLING AND CODING
Corinthian College
BUSINESS ADMINISTRATION/MANAGEMENT
Kaplan University
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