Raquel Gray
Summary
Dedicated, hardworking restaurant management professional with over 15 years experience . With extensive daily planning and operations experience. Skilled in serving tables,staff training and development.
Overview
16
16
years of professional experience
Work History
Restaurant Manager
Mediterranean Grill And Cafe
Fresno, CA
01.2008 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Purchased food and cultivated strong vendor relationships.
Certified Loan Signing Agent/Notary Signing Agent
Self Employed
Central Valley Area
05.2018 - 01.2023
- Interacted with clients to prepare necessary documentation.
- Worked with title companies to prepare commitment and pre-approval letters.
- Reviewed income documents from clients and assessed suitable solutions.
- Developed and maintained relationships with customers, lenders and other third parties.
- Compiled closing packages for drafting and presentation accuracy.
- Assisted customers with completing loan applications and other paperwork.
- Explained very technical financial information to applicants in easy to understand language.
Business Owner
Canine Crunchies/Dog Daycare/ Constructive K9
Fresno, CA
06.2011 - 10.2017
- Monitored animal health, attention and behavior during training sessions.
- Kept animals stimulated with variety of enrichment activities.
- Observed animals closely to understand individual needs and behaviors.
- Exercised animals regularly with walks and rigorous play activities.
- Gave animals proper attention to promote secure environment in owner's absence.
- Communicated professionally with pet owners via phone, email, and text.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Managed up to 8-20 dogs of varying breeds and sizes, providing attentive care.
- Administered prescribed medications to animals based on individual needs.
Education
High School Diploma -
Los Banos High School
Los Banos, CA07.2006
Skills
- Marketing and Advertising
- Employee Schedule Management
- Menu Pricing and Writing
- Full Service Restaurant Background
- Supply Ordering and Management
- Billing and Payment Processing
- Organization and Prioritization
- Personnel Recruiting
- Food and Beverage Orders
- Monitoring Food Preparation
- Maintain Food Safety
- Serve Customers
- Counting Money
- Complaint Resolution
- Shift Management
- Employee Recruitment Expertise
- Document Organization
- Bank Deposits
- Microsoft Office
- Age Verification
- Dining Area Maintenance
- To-Go Order Preparation
- Greeting and Seating Guests
- Dining Room Monitoring
- Courteous Phone Demeanor
- Table Bussing
- Waiting Tables
Timeline
Certified Loan Signing Agent/Notary Signing Agent
Self Employed
05.2018 - 01.2023
Business Owner
Canine Crunchies/Dog Daycare/ Constructive K9
06.2011 - 10.2017
Restaurant Manager
Mediterranean Grill And Cafe
01.2008 - Current
High School Diploma -
Los Banos High School