Raquel Grimes
Solon,OH
Summary
Demonstrative Client Services Account Manager known for successfully handling tasks in high-volume setting. Promoting fantastic client relationship and communication skills. Dedicated to best-in-class time management and detail-oriented work.
Overview
18
18
years of professional experience
Work History
Client Services Account Manager
Health Dialog, Inc
Twinsburg, OH
04.2021 - Current
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Provided technical support and troubleshooting assistance for client inquiries.
- Created detailed reports on client accounts, including account status, and other relevant information.
- Conducted regular meetings with clients to discuss their needs and develop strategies for meeting them.
- Coordinated with internal teams to ensure that client requests were fulfilled in a timely manner.
- Responded promptly to all customer inquiries via telephone, email, or face-to-face contact.
- Managed the onboarding process for new clients, ensuring that they had access to the necessary resources.
- Maintained client relationships by partnering with internal teams to understand client goals and objectives.
- Assessed monthly reports to review client activity and identify opportunities.
Clinical Data Specialist
Elixir Solutions
Twinsburg, OH
08.2018 - 04.2021
- Performed data validation tasks to ensure accuracy and completeness of clinical trial data.
- Maintained source documents such as qualification criteria, program enrollment, and program performance.
- Analyzed complex datasets to identify trends or patterns in the data.
- Provided technical support to end users on clinical database applications.
- Prepared periodic reports summarizing study progress and outcomes.
- Conducted quality control checks on databases prior to submission of regulatory filings.
- Reviewed case report forms for accuracy and completeness according to protocol specifications.
- Executed test plans and documented test results for system validations.
- Collaborated with other departments on the development of new processes or procedures related to data collection or analysis.
- Developed training materials for new users of the Clinical Data Management System.
- Provided guidance and mentorship to junior team members.
- Followed standard operating procedures to perform quality control audits.
Health Information Specialist
Summa Health System - Akron Campus
Akron, OH
07.2018 - 08.2018
- Reviewed medical records for accuracy and completeness, ensuring compliance with legal and accreditation standards.
- Analyzed patient data to ensure that all documents were accurate, complete, and in accordance with established policies and procedures.
- Assisted physicians and other healthcare providers with coding issues related to diagnosis and treatment of patients.
- Processed requests from outside organizations for release of patient information according to HIPAA regulations.
Clinical Quality Assurance Supervisor
CVS HEALTH CORPORATION
Solon, OH
08.2006 - 10.2017
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Organized special events such as company picnics or holiday parties for employees.
- Created new strategies for improving customer service standards within the organization.
- Complied with company policies, objectives and communication goals.
Education
Bachelor of Science - Health Administration
Indiana Wesleyan University
Marion, IN09-2025
Associate of Arts - General Studies
Indiana Wesleyan University
Marion, IN11-2013
Diploma Awarded - Medical Assisting
Cleveland Institute of Dental-Medical Assistants
Cleveland, OH11-1996
High School Diploma -
Shaker Hts High School
Shaker Heights, OH06-1994
Skills
- Client Relationships
- Business Services Support
- Account Management
- Client Rapport
- Customer Retention
- Strong Leadership
- Team Development
- Project Facilitation
- Staff Training
- Client Education
- Report Creation
- Project Oversight
- Contract Management
- Customer Service
- Strategic Planning
- Operations Management
- Adaptability and Flexibility
- Multitasking
- Continuous Improvement
- Analytical Skills
- Effective Communication
- Written Communication
- Operating Procedures and Policies
- Data Confidentiality
Timeline
Client Services Account Manager
Health Dialog, Inc
04.2021 - Current
Clinical Data Specialist
Elixir Solutions
08.2018 - 04.2021
Health Information Specialist
Summa Health System - Akron Campus
07.2018 - 08.2018
Clinical Quality Assurance Supervisor
CVS HEALTH CORPORATION
08.2006 - 10.2017
Bachelor of Science - Health Administration
Indiana Wesleyan University
Associate of Arts - General Studies
Indiana Wesleyan University
Diploma Awarded - Medical Assisting
Cleveland Institute of Dental-Medical Assistants
High School Diploma -
Shaker Hts High School
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