Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raquel Gutierrez

Hanford,CA

Summary

Professional and efficient customer service clerk committed to delivering excellence in all facets of customer service and administrative support.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

Hanford Imaging
10.2023 - Current
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed data entry and filing to keep records updated for easy retrieval.

Engagement Coordinator

San Joaquin Valley College
10.2021 - 09.2023
  • Enhanced client relationships by organizing and coordinating engaging events and activities.
  • Streamlined event planning processes for increased efficiency and improved attendee satisfaction.
  • Managed event budgets, optimizing resources to deliver memorable experiences within financial constraints.
  • Collaborated with cross-functional teams to develop strategic plans for successful customer engagements.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
  • Delivered exceptional customer service, promptly addressing inquiries and resolving issues to ensure client satisfaction.
  • Guided and supported faculty and staff in development of new programs.

Human Resources Assistant

Central Valley Meat Co.
04.2016 - 05.2017
  • Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
  • Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
  • Managed benefits administration, ensuring accurate enrollment and timely resolution of issues.
  • Coordinated employee training programs to promote professional development and skill enhancement.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.

Education

Associate of Science - Business Administration And Management

San Joaquin Valley College
Visalia, CA
08.2022

Skills

  • Bilingual
  • Quick Learner
  • Problem Solving
  • Customer Service-Oriented
  • Multitasking and Organization

Timeline

Front Desk Receptionist

Hanford Imaging
10.2023 - Current

Engagement Coordinator

San Joaquin Valley College
10.2021 - 09.2023

Human Resources Assistant

Central Valley Meat Co.
04.2016 - 05.2017

Associate of Science - Business Administration And Management

San Joaquin Valley College

Similar Profiles

CREATE PROFILE
Raquel Gutierrez