Raquel Gutierrez
Summary
Dynamic Ambulatory Service Representative at Boston Medical Center, adept at optimizing surgical schedules and enhancing patient care through effective communication and insurance verification. Renowned for training new staff and maintaining patient confidentiality, I excel in service coordination and problem-solving, ensuring seamless operations in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Ambulatory Service Representative
Boston Medical Center, Boston
Boston, MA
07.2021 - Current
- Manage 3 surgeons' clinical and surgical schedules to optimize operational efficiency.
- Scheduled surgeries across multiple departments, ensuring timely coordination.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Provided assistance with scheduling appointments and referrals to specialists.
- Prepared documents such as letters of authorization for medical services rendered outside the practice's network coverage area.
- Answered phone calls, responded to inquiries, and provided general information to callers.
- Collaborated with clinical and administrative staff to meet patient needs.
- Verified insurance and payment methods during patient admissions and check-in.
- Obtained informed consent and filed payment documentation in system.
- Trained new Ambulatory Service Representatives on departmental procedures.
- Prepared letters of authorization for out-of-network medical services.
- Maintained patient confidentiality per HIPAA regulations while addressing inquiries.
- Coordinated transportation services for patients when needed.
Education
Associate of Science - MRI Technology
Bunkerhill Community College
Chelsea, MASkills
- Effective communication
- Insurance verification
- Patient care
- Team collaboration
- Interpersonal communication
- Scheduling appointments
- Routing lab results
- Professionalism
- Reliability and dedication
- Professional writing
- Outbound calling
- Multitasking capacity
- Problem-solving aptitude
- Critical thinking
- Task prioritization
- Professional demeanor
- System updates
- Service coordination
- Time management
- Patient registration
- Medical filing
- Collaborative Problem-solving
- Appointment coordination
- Patient confidentiality and data security
- Multi-line telephone systems
- Multitasking
- Follow-up skills
- Written communication
- Interpersonal skills
- Analytical thinking
- Communicating to patients and families
- One thing I am proud of is my interpersonal skills i work in breast cancer mostly and knowing the out come of appointments means you have to listen They have a brain full of information, and sometimes they just need to speak and for you to listen no solutions no fixes just human to human conversation
Affiliations
- mother of 1
- nature walks/ hikes/bike rides
- video gamer marathons with family and friends such as mario cart
Timeline
Ambulatory Service Representative
Boston Medical Center, Boston
07.2021 - Current
Associate of Science - MRI Technology
Bunkerhill Community College
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