Raquel Hardy
Laurel,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
13
13
years of professional experience
Work History
Retirement Plan Specialist
Conduent Call Center
Raleigh, NC
05.2022 - Current
- Conducted retirement plan reviews for clients to ensure compliance with IRS regulations.
- Assisted clients in understanding their rights and obligations under ERISA regulations and other applicable laws related to qualified plans.
- Advised clients on tax implications associated with rollovers, distributions, loans from qualified plans.
- Performed quality assurance checks on all required forms prior to submission of applications for approval by regulatory agencies.
- Answered clients' questions about purposes and details of financial plans and strategies.
Customer Service Representative
SaviLinx
Hattiesburg, MS
04.2020 - 09.2021
- Assessed client information and prepared unemployment claims forms.
- Reviewed and verified accuracy of submitted documents.
- Provided guidance and assistance to claimants in completing applications.
- Monitored progress of pending cases in order to ensure timely resolution.
Medical Assistant
South Central Regional Medical Center
Laurel, MS
05.2018 - 09.2018
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Incorporated outside records into charts and EHR.
Internship
Family Health Center, Inc.
Laurel, MS
03.2018 - 05.2018
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Cashier Assistant Manager
Dollar General
Laurel , MS
06.2014 - 02.2017
- Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
- Organized daily banking activities including deposits, withdrawals, transfers, and check cashing.
- Recruited, trained, and supervised staff members while providing guidance and support when necessary.
- Provided feedback to management regarding employee performance issues or opportunities for improvement.
- Processed payments from customers using various payment methods such as credit cards or cash.
Coil Winder
Howard's inc
Laurel, MS
03.2012 - 12.2013
- Assembled, wired and tested prototype transformer coils.
- Adjusted coil winders to specified wire size, insulation type and turns per layer.
- Checked winding tension with a micrometer.
- Ensured that the required number of turns were wound onto each coil.
Cashier
Macdonald's, PDI FOODS
Ellisville, MS
01.2011 - 03.2012
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
Education
Some College (No Degree) - Medical Assisting And Phlebotomy
Antonelli College - Hattiesburg
Hattiesburg, MS06-2018
Skills
- Customer Service
- Communication Skills
- Medical Terminology
- HIPAA Compliance
- Active Listening
- Computer Literacy
- Origination Skills
Timeline
Retirement Plan Specialist
Conduent Call Center
05.2022 - Current
Customer Service Representative
SaviLinx
04.2020 - 09.2021
Medical Assistant
South Central Regional Medical Center
05.2018 - 09.2018
Internship
Family Health Center, Inc.
03.2018 - 05.2018
Cashier Assistant Manager
Dollar General
06.2014 - 02.2017
Coil Winder
Howard's inc
03.2012 - 12.2013
Cashier
Macdonald's, PDI FOODS
01.2011 - 03.2012
Some College (No Degree) - Medical Assisting And Phlebotomy
Antonelli College - Hattiesburg