RAQUEL HARDY

• Lead and mentor a team of HR interviewers, conducting interviews for pilot candidates, driving effective recruitment strategies, and ensuring high-quality candidate selection to align with Delta Air Lines' business objectives, while fostering collaboration with internal stakeholders.
• Facilitated the hiring and training of additional HR Interviewers to support mass hiring initiatives.
• Manage weekly team schedules to ensure optimal coverage, enabling timely and efficient hiring to meet business demands.
• Approve employee hours and time-off requests via Workday, maintaining compliance and accurate records for all team members.
• Serve as a backup HR interviewer on a panel, conducting pilot interviews to ensure continuity and efficiency in the hiring process during staff absences.
• Train and onboard new hires, ensuring they are fully prepared and integrated into the team.
• Track recruitment metrics and update data (such as conditional job offers and disqualified candidates) to ensure accurate reporting and process transparency.
• Supported the testing and feedback of a new ATS system, offering valuable insights for system improvements to enhance user and candidate experience.
• Developed and maintained strong relationships with stakeholders, ensuring alignment between business needs and recruitment strategy.
• Responsible for forecasting, metrics reporting, and driving continuous improvement within the recruitment process
• Oversee the onboarding and offboarding process for employees, ensuring a seamless transition in and out of roles.
• Conduct invoice validation three times a month to ensure accuracy and compliance with financial policies.
• Conduct mid-year and annual performance reviews, supporting team development and offering feedback to drive growth and performance.
• Hold regular 1:1 meetings with team members to address concerns, offer guidance, and foster an environment of continuous improvement.
• Assist with forecasting recruitment needs, analyzing trends and business requirements to ensure staffing levels meet future demand and align with Delta Airlines goals.

• Managed full-cycle recruitment for various industries, sourcing and placing over 200 candidates.
• Posted job requisitions and managed recruitment processes.
• Developed and maintained candidate pipelines, contributing to a 43% increase in new interpreter recruits.
• Collaborated with clients to ensure compliance with company policies and address performance issues.
• In-house interpreter who was sent out to interpreting assignments at hospitals, clinics, schools, and government agencies.
• Researched upcoming events and identified opportunities to recruit qualified interpreters, ensuring accurate and effective communication across diverse linguistic needs.
• Provided ongoing feedback and support to interpreters, fostering professional growth and adherence to industry standards.
• Coached and developed a team interpreters, enhancing their skills and performance to deliver high-quality interpretation services.

• Recruited 45 skilled interpreters and transportation service providers across the U.S.
• Managed vendor relationships, negotiated pricing, and coordinated services for non-English speaking clients.

• Facilitated client communications in English and Spanish, ensuring eligibility qualification, intake, and case management.
• Managed client data lifecycle using Captorra and Prevail case management systems.