Raquel Hartranft
Glenwood,IA
Summary
Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Overview
26
26
years of professional experience
Work History
Clinic Manager
Premier Family Medicine
Papillion, NE
02.2002 - Current
- Recruited, hired and trained new medical and facility staff.
- Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions.
- Reviewed reports on operational performance metrics to measure efficiency levels.
- Implemented policy changes and communicated information and procedures through organizational staff meetings.
- Developed relationships with healthcare providers to sustain strong referral pipeline.
- Monitored clinic activities, such as billing, coding, and medical records maintenance.
- Directed, supervised and evaluated medical, clerical and nursing personnel.
- Organized educational seminars for healthcare professionals working at the clinic on topics such as infection control protocols or safety guidelines.
- Oversaw ordering, purchasing and maintenance of clinical equipment.
- Tracked, organized and counted clinic stock and supplies.
- Managed daily operations of the clinic, including scheduling appointments and assigning staff.
- Performed regular audits of patient charts to ensure accuracy of information recorded in medical records system.
- Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
- Supervised internal and external communications by answering queries and complaints.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
- Ensured compliance with regulatory requirements related to health insurance plans, HIPAA regulations.
- Explained policies, procedures and services to patients.
Medical Office Manager's Assistant
Papillion Family Medicine
Papillion, NE
02.2002 - 03.2014
- Interviewed, hired and trained medical office teams and conducted performance reviews.
- Pursued payments from customers with outstanding balances by reaching out via email and telephone calls.
- Provided administrative support to office manager and other staff members.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
- Completed relevant insurance and other claim forms.
- Communicated with patients with compassion while keeping medical information private.
- Compiled and coded patient information or data in appropriate computer system.
- Ensured compliance with federal and state laws related to health insurance plans and benefits.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Supervised cleaning staff and coordinated equipment maintenance activities.
- Prepared daily reports for office manager regarding patient volume statistics and revenue collection data.
Business Office Supervisor
Physicians Clinic
Omaha, NE
02.1998 - 02.2002
- Created weekly staff schedules for business office personnel; ensured adequate coverage at all times.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Oversaw departments and staffing coverage to facilitate day-to-day operations of business office.
- Evaluated office processes to report opportunities for improvement to leadership.
- Resolved customer complaints or answered customers' questions.
- Directed and oversaw office personnel activities.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Guided employees in handling difficult or complex problems.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Education
Medical Administrative Assistant - Medical Assisting
Nebraska College of Business
Omaha, NE08-1984
Some College (No Degree) - Medical Assisting
Bellevue College
BellevueSome College (No Degree) - Nursing
Clarkson College
Omaha, NESkills
- Clinical Management
- Medical Billing
- Employee Training
- Records Management
- HIPAA Compliance
- Administrative Leadership
- Employee Recruitment
Timeline
Clinic Manager
Premier Family Medicine
02.2002 - Current
Medical Office Manager's Assistant
Papillion Family Medicine
02.2002 - 03.2014
Business Office Supervisor
Physicians Clinic
02.1998 - 02.2002
Medical Administrative Assistant - Medical Assisting
Nebraska College of Business
Some College (No Degree) - Medical Assisting
Bellevue College
Some College (No Degree) - Nursing
Clarkson College
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