Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Raquel Helguera Sandoval

San Bernardino,CA

Summary

Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Proven expertise in boosting calling comfort and satisfaction by calmly resolving any concern. Open and clear communication style with good multitasking skills.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Adams & Brooks, Inc.
San Bernardino, CA
02.2016 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up & shipping.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Answered average of 10 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Communicated professionally with colleagues, freelancers and clients.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided back up for customer service managers.
  • Effective liaison between customers and internal departments.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Cross-trained and backed up other customer service managers.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Validated Order and Billing paperwork to boost Shipping requirement efficiency.

Picker & Packer Associate

MGA Entertainment
Redlands, CA
01.2013 - 12.2016
  • Pulled orders quickly to maintain demanding productivity goals.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Printed labels, packaged boxes and loaded into outbound containers.
  • Checked packing slips and other documentation to appropriately box items requested by clientele.
  • Checked inventory and selected products from specific locations based upon availability.
  • Inspected products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Collected various products from shelves to fill orders, carefully operating moving equipment and maintaining accuracy.
  • Quickly and properly wrapped and boxed merchandise, maintaining uniformity to meet fulfillment targets.
  • Efficiently prepared various sized product packages based on shipment needs, packing necessities and customer requests.
  • Quickly created and checked shipment labels for sample & order packages using various warehouse management systems.
  • Operated push carts, pallet jack and conveyor belts to move goods in safely from fields to collection points.

Education

English-Spanish Court Translating

University of California, Riverside Extension
Riverside, CA
05.2018

GED -

Chaffey College
Rancho Cucamonga, CA
05.2016

Skills

  • Customer Data Confidentiality
  • Data Entry and Maintenance
  • Interpretation and Translation Services
  • POS Systems and Ordering Platforms
  • Electronic Information Systems
  • Information Inputting
  • Computer Proficiency
  • Complex Product Knowledge
  • Skilled in Microsoft Office
  • Customer Information Databases
  • Team-Oriented and Cooperative
  • Assisting Dispatch
  • Administrative and Office Support
  • Customer Information Databases
  • Assisting Dispatch
  • Administrative and Office Support
  • Promoting Brand and Company Identity
  • Team-Oriented and Cooperative
  • Critical Thinking
  • Merchandise Orders and Exchanges
  • Query Escalation
  • Establishing and Maintaining Customer Relationships

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Adams & Brooks, Inc.
02.2016 - Current

Picker & Packer Associate

MGA Entertainment
01.2013 - 12.2016

English-Spanish Court Translating

University of California, Riverside Extension

GED -

Chaffey College

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Raquel Helguera Sandoval