Raquel Horton
Omaha,NE
Summary
Experienced Office Management and Administration Professional with 24 years experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader who communicates effectively with cross-functional teams ensuring operational and service excellence. Professional and welcoming in creating an upbeat work environment.
Overview
23
23
years of professional experience
Work History
Office Manager/Human Resources
One Hope Church
04.2019 - Current
- Oversee a staff of 12 to 15 team members
- Responsible for all Human Resource functions to include recruitment, hiring, training and development, performance review, payroll and benefits
- Maintain all employee records and establish work policies
- Responsible for overseeing an annual budget of over 800k
- Assist with overall operations of 300 - 400 member church in the areas of facility management, programs and event coordination
- Assist lead pastor with calendar, schedule, meetings and communications.
Sales Professional
Realtor, Berkshire Hathaway Home Services
01.2016 - Current
- Working with both homeowners and homebuyers
- Research current market sales and mortgage trends
- Prepare comparative market analysis reports for clients
- Highly skilled in the areas of negotiations, staging, contracts and real estate law
- Ensure all documents are complete with accuracy for all client transactions.
Customer Service Representative
Metropolitan Utilities District
05.2000 - 01.2016
- Assisted customers in both a face to face office environment and by phone/email by answering billing questions, resolving account discrepancies, established new residential and commercial service accounts
- Worked with past-due accounts in the Collections department by making payment arrangements and/or loans
- Able to provide both diplomatic and empathetic service to clients resulting in the avoidance of escalation
- Trained new customer service reps.
Education
Business, Business Marketing
Metropolitan Community College
Omaha, NEBusiness Administration
University of Nebraska At Omaha
Omaha, NEHigh School Diploma -
South High School
Omaha, NESkills
- Effective communications skills - oral and written
- Strong attention to details
- Problem solving skills
- Task prioritization
- Customer Relationship Management
- Computer skills to include: Microsoft Office, G Suite, typing 60 wpm
- Event Planning
- Market Research
- Facilities Management
- Certifications and Licenses: Real Estate License
Timeline
Office Manager/Human Resources
One Hope Church
04.2019 - Current
Sales Professional
Realtor, Berkshire Hathaway Home Services
01.2016 - Current
Customer Service Representative
Metropolitan Utilities District
05.2000 - 01.2016
Business, Business Marketing
Metropolitan Community College
Business Administration
University of Nebraska At Omaha
High School Diploma -
South High School
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