Raquel House
Riverview,FL
Summary
Adept at enhancing customer relationships and customer service, my tenure at Amalie Oil Co. showcased my expertise in product inspection and customer service excellence. Leveraging skills in Microsoft Office Suite and recordkeeping, I consistently improved service delivery and operational standards, contributing to significant quality advancements without exceeding a single numerical percentage in achievements.
Overview
6
6
years of professional experience
Work History
Quality Control Inspector
Amalie Oil Co.
Tampa, Florida
01.2024 - Current
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Analyzed data from process control systems to identify trends in product quality.
- Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
Call Center Representative
One touch direct
Tampa, FL
08.2022 - 01.2024
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Maintained records of customer interactions, transactions, comments, and complaints.
Customer Relationship Officer
Veho Muvi
Tampa, FL
12.2021 - 08.2022
- Developed customer service policies and procedures to ensure consistent and professional customer interactions.
- Provided technical assistance to customers in order to resolve their inquiries or complaints quickly and efficiently.
- Conducted regular reviews of customer feedback, identified areas for improvement, and implemented changes accordingly.
- Maintained detailed records of customer interactions, transactions, comments, and complaints.
- Assisted with the development and implementation of marketing campaigns targeted at current customers.
- Responded promptly to all incoming calls, emails, letters, or other communications from customers.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Consulted with customers to resolve service and billing issues.
Admissions Representative
Ultimate Medical Academy Online Operations
Tampa, FL
01.2019 - 11.2021
- Assisted prospective students with the admissions process by providing guidance and answering questions.
- Maintained accurate records of student applications and documents.
- Developed relationships with high schools, counselors, and community organizations to promote college awareness.
- Managed incoming inquiries from prospective students via phone calls, emails, text messages or social media platforms.
- Converted leads to enrollments at rate.
- Assisted individuals in filling out applications or questionnaires.
Education
High School Diploma -
Savannah High School
Savannah, GA05-2009
Skills
- Product Inspection
- Recordkeeping
- Division monitoring
- Raw materials testing
- QC planning
- Data Entry
- Paperwork Processing
- Scheduling
- Call Management
- Inbound and Outbound Calling
- Microsoft Outlook
- Customer Service
- Customer Relations
- Microsoft Office Suite
Timeline
Quality Control Inspector
Amalie Oil Co.
01.2024 - Current
Call Center Representative
One touch direct
08.2022 - 01.2024
Customer Relationship Officer
Veho Muvi
12.2021 - 08.2022
Admissions Representative
Ultimate Medical Academy Online Operations
01.2019 - 11.2021
High School Diploma -
Savannah High School