Raquel Jellmayer

Proven leader in hospitality management, adept at elevating service standards at COURTYARD BY MARRIOTT through effective team training and inventory control. Excelled in banquet operations and sanitation standards, enhancing customer satisfaction and reducing waste by 30%. Skilled in fostering strong relationships and coordinating events, demonstrating exceptional organizational and communication abilities.

• LEADR-80-ALL-6961, Administracion de su tiempo - Harvard ManageMentor (HMM) Plus (Espanol/Spanish), 04/04/09, 2
• HR-37-ALL-2472, Becoming a Manager - Harvard ManageMentor (HMM) Plus, 05/16/09, 3.5
• FIN-500-MGR-2473, Budgeting - Harvard ManageMentor (HMM) Plus, 04/03/09, 3.5
• FIN-179A-MGR, Budgeting and Forecasting Overview - Global Finance (Assessment), 04/26/09, 0.5
• FIN-179-MGR, Budgeting and Forecasting Overview - Global Finance (Course), 04/26/09, 0.5
• TECH-424-ALL-7033-MIT, CompTIA A plus Certification 2006 / Part 1: Fundamentals, 01/14/10, 5.5
• FIN-151A-MGR-61746, Concepts Behind the Forecasting Model - Global Finance (Assessment), 04/09/09, 0.5
• HOSP-44-ALL-CY, Courtyard / Servicio Refrescante - Evaluación de Conocimiento de los Fundamentos del Servicio para asociados, 09/22/08, 1
• HOSP-43-ALL-CY, Courtyard Refreshing Service - Service Essentials Coaches Knowledge Assessment, 09/22/08, 1
• HOSP-41-ALL-CY, Courtyard Refreshing Service - Service Essentials Knowledge Assessment for Associates, 09/22/08, 1
• HOSP-42-ALL-CY, Courtyard Refreshing Service - Service Essentials Knowledge Assessment for Coaches, 09/22/08, 1
• HR-48-MGR-2479, Delegating - Harvard ManageMentor (HMM) Plus, 09/28/08, 3.5
• COMM-39-ALL-71, Effective Daily Meetings: Bringing the Basics to Life, 11/14/08, 1.5
• HOSP-112-ALL, Fairfield Inn Breakfast Knowledge Assessment, 07/05/10, 0.5
• HOSP-56-ALL-FFI, Fairfield Inn and Suites Confident Service Coachs Certification, 09/10/10, 1
• HOSP-500-ALL-2482, Focusing On Your Customer - Harvard ManageMentor (HMM) Plus, 10/12/10, 3.5
• FDBEV-28-ALL-BLEND, Food Allergen Course, 01/14/10
• FDBEV-24-ALL, Food Allergen Course - Module 1 - Facts About Food Allergies, 11/14/09, 83
• FDBEV-25-ALL, Food Allergen Course - Module 2 - What to do when a guest has a stated allergy, 11/14/09, 83
• FDBEV-26-ALL, Food Allergen Course - Module 3 - Preparing and serving an allergen-free meal, 01/14/10, 93
• FDBEV-27-ALL, Food Allergen Course - Module 4 - Handling an allergic reaction, 01/14/10, 80
• FDBEV-4-ALL-726, Great Food Safe Food, 01/14/11, 2
• FDBEV-4-ALL-434, Great Food Safe Food, 08/19/09, 2
• HR-34-ALL-19690, Harassment Prevention and Professional Conduct in the Workplace (Managers), 08/18/08, 1
• HSS-267-ALL, Information Security and Protection Training - 2010 eLearning, 09/20/10, 0.5
• LEADR-512-MGR-2490, Leading and Motivating - Harvard ManageMentor (HMM) Plus, 09/22/08, 3.5
• CULTR-68-NONM-2711, Living Our Core Values (LOCV) II for Hourly-Paid Associates: You and Our Shared Success, 09/11/09, 2
• CULTR-86-ALL-1571, Living Our Core Values (LOCV)/Living the Gold Standards (LTGS): Take Care - Choose Health Every Day, 05/25/10, 1.5
• OPS-80-MGR, Management Development Program (MDP) Property Operations Overview Assessment, 02/11/10, 1
• FDBEV-29-MGR, Management Development Program (MDP) Restaurant and Bar Job Skills Training Assessment, 02/09/10, 1
• CULTR-69-MGR, Management Development Program (MDP) Welcome to Marriott Learning Assessment, 02/09/10, 1
• HR-127-MGR, Marriott Interviewer Certification Training - Version1, 03/28/09, 5.5
• OPS-41-ALL, Marriott Prepaid and GiftCard - Processing/ Micros/ Food and Beverage Outlets, 11/14/09, 0.5
• CULTR-26-ALL-26323, Marriott Rewards: Level I - An Introduction, 03/28/09, 1
• TECH-170-ALL-5746-MOP, Maximizing Your Productivity with IBM Lotus Notes 7, 05/01/09, 6.5
• HR-105-MGR, MyLearning - Manager Role, 03/27/09, 1
• HR-104-ALL, MyLearning - Personal Learning Activity, 09/15/10, 1
• HR-90-ALL-151, Peer Review Panelist Certification, 03/16/09, 4
• TECH-93A-MGR-61745, PeopleSoft 8.9 Basics for Budgeting and Forecasting - Global Finance (Assessment), 04/17/09, 0.5
• TECH-93-MGR-61745, PeopleSoft 8.9 Basics for Budgeting and Forecasting - Global Finance (Course), 04/17/09, 0.5
• TECH-95A-MGR-62345, Review and Submit Forecast - Global Finance (Assessment), 04/17/09, 0.5
• TECH-95-MGR-62345, Review and Submit Forecast - Global Finance (Course), 04/17/09, 0.5
• HSS-230-ALL, Risk Management: Emergency Preparedness, 03/30/09, 0.5
• HSS-246-ALL, Risk Management: Introduction to General Liability, 04/01/09, 0.5
• HSS-243-ALL-BLEND, Risk Management: Training Blend, 04/02/09
• HSS-219-ALL, Risk Management: Introduction(video), 03/29/09
• HSS-226-ALL, Risk Management: On Time Reporting for Casualty Claims, 04/01/09, 100
• HSS-227-ALL, Risk Management: Introduction to Workers Compensation, 04/01/09, 100
• HSS-225-ALL, Risk Management: Conducting and Documenting a Property Tour, 03/29/09, 100
• HSS-228-ALL, Risk Management: Investigating and Documenting a Work Related Injury, 04/02/09, 100
• COMM-28-ALL-2496, Running a Meeting - Harvard ManageMentor (HMM) Plus, 04/02/09, 3.5
• TECH-97A-MGR-61956, Running a Public Query (Budgeting and Forecasting) - Global Finance (Assessment), 04/26/09, 0.5
• TECH-97-MGR-61956, Running a Public Query (Budgeting and Forecasting) - Global Finance (Course), 04/26/09, 0.5
• TECH-101A-MGR-62201, Running nVision Reports for Budgeting and Forecasting (NALO, ILO, and Ritz-Carlton) - Global Finance (Assessment), 04/12/09, 0.5
• TECH-101-MGR-62201, Running nVision Reports for Budgeting and Forecasting (NALO, ILO, and Ritz-Carlton) - Global Finance (Course), 04/13/09, 0.5
• TECH-99-MGR-62200, Running nVision Reports for Budgeting and Forecasting (Select Service and Extended Stay ) - Global Finance (Course), 04/26/09, 0.5
• TECH-99A-MGR-62200, Running nVision Reports for Budgeting and Forecasting (Select Service and Extended Stay) - Global Finance (Assessment), 04/26/09, 0.5
• LEADR-107-NONM-221, Supervisor SPIRIT- Phase II, 08/06/08, 16
• FIN-157A-MGR-62256, Upload Spreadsheets for Budgets and Forecasts - Global Finance (Assessment), 04/12/09, 0.5
• FIN-157-MGR-62256, Upload Spreadsheets for Budgets and Forecasts - Global Finance (Course), 04/12/09, 0.5
• FIN-159A-MGR-62291, View and Adjust a Department Forecast - Global Finance (Assessment), 04/13/09, 0.5
• FIN-159-MGR-62291, View and Adjust a Department Forecast - Global Finance (Course), 04/13/09, 0.5
• FIN-161A-MGR-62257, View and Adjust a Property Forecast - Global Finance (Assessment), 04/26/09, 100
• COMM-504-ALL-2503, Writing for Business - Harvard ManageMentor (HMM) Plus, 04/03/09, 3.5

Language Studies: Proficient in multiple languages

• Housekeeping Supervisor Position aiming to leverage skills in management and team leadership
• Food and Beverage Supervisor position awarded based on exceptional interpersonal skills