Raquel Welch
Century,Florida
Summary
Experienced in fast-paced environments, and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Possesses a proven track record of operating an organized and successful company, while building customer relationships to drive business retention.
Overview
23
23
years of professional experience
Work History
MEMBER SERVICE REPRESENTATIVE
Navy Federal Credit Union-Heritage Oaks
Pensacola, FL
03.2022 - Current
- Utilize active listening and probing questions to identify, analyze, and generate appropriate solutions to account inquiries and concerns.
- Proficiently navigate numerous applications simultaneously in order to work quickly thru member needs.
- Utilizes effective time management and call control strategies to meet performance expectations while ensuring first call resolution.
- Apply excellent verbal and written communication skills to passionately serve our members.
- Take action and respond to situations, patterns of activity indicating potential fraud, identity theft, or abuse.
- Remain alert to, and informed of, threats to account security.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
SERVICE PROVIDER
Bay Angels Provider
Pensacola, FL
04.2016 - 03.2022
- Assist clients with intellectual disabilities.
- Provide personal care, instruction, guidance, mentoring, companionship and support to the clients.
- Assist with personal care, such as bathing, teeth brushing, shaving, and dressing.
- Ensured quality care to clients with disabilities while engaging them in social activities to develop their cognitive processes.
- Distribute Medications, Cooking, Cleaning and Transportation of the clients.
- Closely collaborated with clients to plan detailed goals for success.
- Wrote and assisted clients in filling out contracts for services.
NEWBORN PHOTOGRAPHER
Mom365
Pensacola, FL
03.2015 - 04.2016
- Communicating with clients to set up and take photoshoots of newborn babies and their families.
- Photographing newborn babies and families.
- Editing and ordering photos.
- Managing photography sessions.
- Maintaining and managing photography equipment.
- Sales.
- Assisted teammates with sales processing tasks to meet daily sales goals.
- Acted as the initial contact in addressing customer concerns.
- Coordinated activities with other departments to ensure quality customer service.
- Processed orders through the company, and coordinated product deliveries.
OFFICE MANAGER
Eclipse Printing
Pensacola, FL
09.2001 - 06.2006
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Recruited and trained new employees to meet job requirements.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Skills
- Leadership
- Team Leadership
- Multitasking
- Self-motivation
- Self-management
- Organized, high customer satisfaction
- Member-Centric
- Analysis and Problem Solving
- Highly focused and results-oriented
- Microsoft Office programs
- Web & Social Media Development
- Analytical and critical thinking
- Interpersonal communication
- Flexible and adaptable
Accomplishments
- Team Of The Quarter, Jessica Godfrey's FAD Team 2024
- Team Of The Year, Jessica Godfrey’s FAD Team – 2ndQuarter 2023
- COBB AWARD, Jessica Godfrey's FAD Team 2024
Timeline
MEMBER SERVICE REPRESENTATIVE
Navy Federal Credit Union-Heritage Oaks
03.2022 - Current
SERVICE PROVIDER
Bay Angels Provider
04.2016 - 03.2022
NEWBORN PHOTOGRAPHER
Mom365
03.2015 - 04.2016
OFFICE MANAGER
Eclipse Printing
09.2001 - 06.2006
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