Raquel Johnson
Virginia Beach,VA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Project Administrator
MH Recycling
10.2022 - Current
- Reduced project completion times by effectively coordinating resources, schedules, and team members.
- Increased stakeholder satisfaction with frequent progress updates and transparent reporting methods.
- Developed comprehensive project plans and timelines to facilitate on-time project delivery.
- Organized critical documentation for easy access and retrieval, increasing team productivity.
- Collaborated with cross-functional teams to ensure seamless project integration and alignment with organizational goals.
- Conducted risk assessments to identify potential issues and develop contingency plans accordingly.
- Facilitated regular team meetings for effective communication, collaboration, and problem-solving efforts.
Loan Closer
OVM Financial, Inc
11.2019 - 09.2022
- Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
- Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
- Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
- Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
- Contributed to the overall success of the company by consistently meeting departmental goals and exceeding client expectations.
- Assisted in training new team members, sharing knowledge and expertise to foster a high-performing work environment.
- Created Training Module for all new hires and Closing Checklists for current team members; maintained updated and accurate information for all to reference
- Worked closely with funding department to ensure prompt disbursement of funds following successful loan closings.
- Stayed up-to-date on industry regulatory changes and best practices in order to maintain compliance at all times during loan closings.
Loan Closer
George Mason Mortgage
08.2019 - 11.2019
- Developed strong relationships with title companies, real estate agents, and attorneys to facilitate seamless loan closings.
- Managed high volume of loans while maintaining strict attention to detail and consistently meeting deadlines.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Reviewed and validated details of loan applications and closing documentation.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Loan Closer
Southern Trust Mortgage
01.2019 - 08.2019
- Developed strong relationships with title companies, real estate agents, and attorneys to facilitate seamless loan closings.
- Managed high volume of loans while maintaining strict attention to detail and consistently meeting deadlines.
- Ensured accuracy of closing documents by thoroughly reviewing all relevant information prior to client signing appointments.
- Coordinated scheduling of closing appointments with multiple parties involved, streamlining the entire loan closing process.
- Maintained comprehensive knowledge of various loan products offered by the company, enabling effective guidance for clients seeking appropriate financing solutions; including FHA, VA, Conventional and BOND loans
- Proactively resolved any issues that arose during the closing process, ensuring a smooth transaction for all parties involved.
Post-Closing Shipping Supervisor
Southern Trust Mortgage
12.2017 - 01.2019
- Maintained open lines of communication with other departments involved in the loan closing process, promoting a spirit of cooperation that facilitated seamless interactions between teams.
- Upheld strict confidentiality standards when handling sensitive client information, maintaining professional integrity at all times.
- Demonstrated adaptability amid changing regulatory environments by quickly adjusting auditing procedures as warranted by new guidelines or requirements.
- Identified opportunities for process improvement, resulting in increased operational efficiency.
- Identified trends in common errors or inaccuracies, enabling targeted training initiatives to improve overall staff performance.
- Established a reputation as a reliable and knowledgeable resource on post-closing auditing matters, providing expert advice and guidance when consulted by colleagues or management.
- Contributed to departmental meetings by sharing insights gained from auditing experiences, fostering continuous improvement efforts among colleagues.
- Provided guidance and support to new hires on audit processes, ensuring consistent application of company policies across the team.
Post-Closing - Loan Audit and Shipping
Southern Trust Mortgage
06.2012 - 12.2017
- Enhanced audit accuracy by meticulously reviewing loan documents and verifying compliance with industry regulations.
- Streamlined post-closing procedures for increased efficiency by identifying areas of improvement and implementing effective solutions.
- Ensured timely completion of audits by effectively prioritizing tasks and managing time-sensitive projects.
- Collaborated with loan officers and underwriters to address discrepancies in documentation, facilitating smooth resolution of outstanding issues.
- Reduced the number of late or missing documents through diligent tracking and follow-up with responsible parties.
- Conducted thorough investigations into potential fraud or misrepresentation, safeguarding company assets from financial loss.
- Supported departmental goals by assisting team members in completing audit assignments as needed, fostering a collaborative work environment.
- Developed comprehensive knowledge of federal and state regulations governing mortgage lending, ensuring all audits were conducted in accordance with applicable guidelines.
- Identified trends in common errors or inaccuracies, enabling targeted training initiatives to improve overall staff performance.
Home Health Aide
The Faith Foundation
12.2009 - 06.2012
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
Education
Bachelor of Science - Criminal Justice
Old Dominion University
Norfolk, VA12.2015
Skills
- Project Management
- Team Leadership
- Problem Solving
- Cross-functional Collaboration
- Training and Development
- Document Review
- Detail Oriented
- Skilled in Microsoft Office
- Skilled in PCLender, Surelock, Encompass
Timeline
Project Administrator
MH Recycling
10.2022 - Current
Loan Closer
OVM Financial, Inc
11.2019 - 09.2022
Loan Closer
George Mason Mortgage
08.2019 - 11.2019
Loan Closer
Southern Trust Mortgage
01.2019 - 08.2019
Post-Closing Shipping Supervisor
Southern Trust Mortgage
12.2017 - 01.2019
Post-Closing - Loan Audit and Shipping
Southern Trust Mortgage
06.2012 - 12.2017
Home Health Aide
The Faith Foundation
12.2009 - 06.2012
Bachelor of Science - Criminal Justice
Old Dominion University
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