Raquel Aguayo
Summerville,SC
Summary
Dynamic professional with a robust background in customer service and healthcare, notably at Palmetto State Armory and Health Care Medical Associates. Excelled in conflict resolution and ultrasound physics, enhancing customer satisfaction and patient care. Proven track record in improving team goals and efficiency, leveraging outstanding interpersonal skills and clinical training for superior service delivery. Resourceful Customer Service Representative known for maintaining high productivity and efficiently completing tasks. Skilled in conflict resolution, time management, and communication, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, leveraging these soft skills to navigate customer interactions successfully and foster positive outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CSR II
Palmetto State Armory
Summerville, SC
11.2023 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Input customer information for background check process when purchasing a firearm.
- Assisted other department needs when short-staffed.
- Assisted customers with a complete bow setup when purchasing a new compound bow.
Clerical Office Assistant
Dbats Custom Lettering
07.2021 - 06.2023
- Handled emails, processing and scheduling orders.
- ordered products and supplies
- worked with outside vendors
- Shipping and receiving shipment
Office Administrator
Hanger Prosthetics & Orthotics
07.2019 - 06.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- submitted insurance authorizations and eligibility.
Ultrasound Technician
Health Care Medical Associates
02.2018 - 02.2019
- Performed ultrasound scans and provided direct patient care after proper confirmation of study and patient identification.
- Reviewed work schedule with ultrasound coordinator to support workload coverage and assisted with back-up coverage for unscheduled call outs.
- Obtained essential information from patients, medical records and previous exams for clinical correlation.
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
Customer Service/Retail
Soccer Junction
07.2015 - 02.2017
Montclair Ultrasound, Externship
10.2016 - 12.2016
- Performed thyroid, abdomen, pelvic, prostate, lower extremities, and breast ultrasounds on patients daily
- As well as patient care,paperwork, and reports.
Volunteer
Cal
01.2012
- Prepared merchandise for sale, sold cal south merchandise, and took inventory 2
Burlington Coat Factory
- Help customers find what they are looking for and prepare orders for shipment
- Retail (12/201405/2015)
- Unloaded trucks and prepared merchandise for sale
Education
Diagnostic Medical Sonography -
West Coast Ultrasound Institute
Ontario, Ca.Certificate of Completion -
ABC Bartending School
Charleston, SCSkills
- Conflict resolution
- Customer Relations
- Sales expertise
- Delivery scheduling
- Customer service
- Team Goals
- Liquor, beer, and wine knowledge
- Mixology techniques
- Credit and cash transactions
- Clear and effective communication
- Order Management
- Clinical training
- Extensive medical terminology knowledge
- Patient/family focused
- Ultrasound physics
- Advanced anatomy knowledge
- Obstetrics and fetal development sonography
- Maintains confidentiality
- Flexible and adapts easily to change
- Self-directed, motivated
- Color Duplex Ultrasound Machine
- Electrocardiography (EKG)
- Lab equipment setup
- Data entry
- Outstanding interpersonal skills
- Computer proficient
- Attention to detail
- Energetic and organized
- Diagnostic tools experience
- Product knowledge
- Inventory management
- Problem resolution
- Time management
- Product sales
Certification
Certified in bartending and mixology.
Certificate of completion in Introduction to Breast Sonography2016 Certificate of completion in 3D4D Ultrasound Workshop2016 Certificate of completion in Introduction to Venous Insufficiency and Vein Mapping2016 CPR certified through American Heart Association2015
Timeline
CSR II
Palmetto State Armory
11.2023 - Current
Clerical Office Assistant
Dbats Custom Lettering
07.2021 - 06.2023
Office Administrator
Hanger Prosthetics & Orthotics
07.2019 - 06.2021
Ultrasound Technician
Health Care Medical Associates
02.2018 - 02.2019
Montclair Ultrasound, Externship
10.2016 - 12.2016
Customer Service/Retail
Soccer Junction
07.2015 - 02.2017
Volunteer
Cal
01.2012
Burlington Coat Factory
Diagnostic Medical Sonography -
West Coast Ultrasound Institute
Certificate of Completion -
ABC Bartending School