RAQUEL LEONTI
San Jose,CA
Summary
Adept at managing high-stakes situations, I leveraged my problem-solving and excellent communication skills at Regional Medical Center to enhance operational efficiency and emergency response. Specializing in office management and multi-line phone systems, I significantly improved staff training and emergency protocol adherence, showcasing my ability to multitask and prioritize in complex environments.
Overview
27
27
years of professional experience
Work History
PBX Hospital Operator
San Jose Medical Center
San Jose, CA
12.2005 - Current
- Manage staff schedule
- Fielding emergency calls from employees
- Carried out other clerical duties as required (e.g. Data entry, creating new code forms, copy, file, update employee directory for hospital website and Medicall)
- Trains new staff
- Experience with high volume, multi-line telephone system
- Receiving incoming calls and directing them to the correct department, appropriate personnel and providing information to callers
- Overhead paging for emergency situations
- Dispatch security and engineering
- Multi-task in a complex environment while responding to emergencies
- Effectively and quickly handle various codes (Blue, Red, Stroke, Medical Alerts etc.)
- Responsible for monitoring the alarms for Fire, Medical Codes, Oxygen, Generators, abductions and security cameras
- Announces close of visiting hours, vehicle removal, fire alarm testing and special announcements (e.g. Honor Walk, employee events/ celebrations)
Telecommunication Console Operator
Regional Medical Center
09.1997 - 12.2005
- Operate switchboard with high volume of calls
- Provided general/patient information to callers
- Provided external connections for staff and answer internal queries directed to the switchboard
- Handled various codes (Blue, Red, Trauma's etc.)
- Provided connections to police, ambulance or fire department when needed
- Handled emergency codes and alarms promptly and accurately
- Dispatched security and engineering
- Responsible for monitoring alarms
- Made general and emergency announcements over the facility's PA system
Education
High School Diploma -
James Madison High School
Skills
- Office management
- Office Suite software
- Excellent communication skills
- Ability to remain calm under pressure
- Familiarity with multi-line phone systems
- Problem solving
- Customer service
- Attention to detail
- Ability to prioritize tasks effectively
- Ability to multitask in a complex environment while responding to emergencies
Timeline
PBX Hospital Operator
San Jose Medical Center
12.2005 - Current
Telecommunication Console Operator
Regional Medical Center
09.1997 - 12.2005
High School Diploma -
James Madison High School
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