Raquel Lindblad
Superior,WI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Unit Director
Compass Group USA / SSC
07.2023 - Current
- Put in requisition forms for new hires
- Promoted a culture of safety within the unit by conducting regular risk assessments and implementing necessary preventive measures.
- Established performance goals for each team member aligned with departmental objectives while taking into account individual skills and strengths.
- Managed budgets effectively, identifying cost-saving measures without compromising client care quality or staff morale.
- Give orientations to new hires
- Give progressive counseling when needed
- Meet with grounds and custodial supervisors daily
- Walk the grounds and buildings daily for improvement
- Check inventories to avoid over ordering
- Check labor daily and make adjustments if needed
- Championed continuous improvement initiatives within the unit, actively seeking feedback from staff members and clients to inform positive change.
- Reduced staff turnover rates by fostering a supportive work environment and providing professional development opportunities.
- Managed 15 buildings at 824,928 sq ft of cleaning areas
- Managed 30 staff between grounds and custodial
Unit Director
Compass Group USA-Fond du Lac, WI
11.2020 - 06.2023
- Served as a liaison between unit staff members and district leadership to ensure timely information sharing on organizational changes or updates.
- Optimized resource allocation by continuously monitoring staffing levels, equipment availability, and supplies inventory in line with fluctuating demand.
- Developed strong working relationships with district custodians, principles, superintendent and administration to enhance overall teamwork and care coordination.
- Managed budgets effectively, identifying cost-saving measures without compromising client care quality or staff morale.
- Managed 7 schools 8 buildings
- Managed staff of 30
Unit Director
Compass Group USA-Emporia, VA
10.2019 - 11.2020
- Developed strong working relationships with superintendent, principles, and administration to enhance overall teamwork and care coordination.
- Utilized data-driven decision making to identify areas for improvement within the unit''s performance metrics.
- Promoted a culture of safety within the unit by conducting regular risk assessments and implementing necessary preventive measures.
- Championed continuous improvement initiatives within the unit, actively seeking feedback from staff members and clients to inform positive change.
- Managed 4 buildings with 19 staff
- Streamlined unit operations for increased efficiency through effective delegation and task prioritization.
General Manager
McDonald's-Myrtle Beach, SC
12.1996 - 11.2017
- Delivering outstanding customer service
- Hire, orientate, and retain associates and managers
- Train associates and managers
- Inventories
- Ordering
- Safety and security
- Exposure to P&L's
- Delivering quality, service, and cleanliness
- Managing 110-125 people
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
High school diploma -
Wonewoc-Center High School
Wonewoc, WI01.1987
Skills
- Operations Management
- Staff Development
- Safety enforcement
- Quality Control
- Staff Training
- Staff Scheduling
- Supply Management
- Policy Implementation
- Regulatory Compliance
- Expense Management
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Excellent Communication
- Organizational Skills
- Team Leadership
- Attention to Detail
- Self Motivation
- Reliability
- Active Listening
Certification
Several outstanding service and people awards
Timeline
Unit Director
Compass Group USA / SSC
07.2023 - Current
Unit Director
Compass Group USA-Fond du Lac, WI
11.2020 - 06.2023
Unit Director
Compass Group USA-Emporia, VA
10.2019 - 11.2020
General Manager
McDonald's-Myrtle Beach, SC
12.1996 - 11.2017
High school diploma -
Wonewoc-Center High School
Several outstanding service and people awards
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