Raquel Lopez
Online Seller
Baton Rouge,LA
Summary
Adaptable Online Seller with 9+ years experience. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of how to assist and engage customers in a helpful and polite manner in both English and Spanish. Motivated to learn, grow and excel in customer service.
Overview
2
2
Languages
4
4
years of post-secondary education
13
13
years of professional experience
Work History
Online Seller
Self-Employed
Baton Rouge, LA
05.2011 - Current
- Online selling through Craigslist, Offerup and VarageSale.
- Managed all facets of business operations, including the sourcing, researching, staging and listing of vintage items for sale.
- Communicated with online customers to address questions or concerns about products, or shipping methods in a timely manner.
- Occasionally took requests to look for specific replacement pieces for collections that are no longer produced or to be informed if any piece of a certain line has been found.
- Generated more than $700 in monthly sales with successful marketing, sales and customer relations approaches.
- Completed minor cleaning and repairs on items.
Craft Party Host
Self Employed
Baton Rouge, LA
09.2008 - 07.2011
- Ran or hosted 5 children's craft parties a month each lasting a minimum of 2 hours and having a group of 10-20 children.
- Taught or hosted 5+ adult craft parties a month with 5-15 attendees each.
- Met needs of customer special requests to promote positive party experiences and build loyal clientele.
- Completed party checklist to confirm each party received contracted elements of party package.
- Answered customer questions about hours, seating and craft type information.
- Took reservations by phone and email, keeping scheduling demands and cleanup time to avoid overbooking.
- Planned parties according to customer specifications.
Education
High School Diploma -
Malibu High School
Malibu, CA 09.2004 - 06.2008
Skills
Bilingual Customer Support-Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Reading in Spanish
I like to read classics and poetry in Spanish because as a language it allows for more nuance and descriptive phrases. As a teen I started out reading myths an aunt then gifted me copies of The Count of Monte Cristo in Spanish and Pablo Neruda poems.
Quote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Timeline
Online Seller
Self-Employed
05.2011 - Current
Craft Party Host
Self Employed
09.2008 - 07.2011
High School Diploma -
Malibu High School
09.2004 - 06.2008
Similar Profiles
Patty QuickPatty Quick
Customer Service Representative at Self-EmployedCustomer Service Representative at Self-Employed
Jennifer QuinnJennifer Quinn
Transcriptionist at Self-employedTranscriptionist at Self-employed
Cheyenne RosenthalCheyenne Rosenthal
Stay At Home Mom at Self-EmployedStay At Home Mom at Self-Employed
Nick CuevasNick Cuevas
Freelancer at Self-employedFreelancer at Self-employed
Kelli FajardoKelli Fajardo
Manager of Church Relations at Keep the Faith InitiativeManager of Church Relations at Keep the Faith Initiative