Raquel Lopez
Sacramento,CA
Summary
With 26 years of experience as a restaurant manager and owner at Plaza Del Sol Restaurant and Cantina, expertise lies in directing operations, demonstrating financial insight, leadership abilities, and operational management skills. Throughout the career, consistently achieved high levels of customer satisfaction and retention, making significant contributions to the overall success of the business. Passion lies in leveraging extensive expertise to ensure customer service satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
OWNER / MANAGER
Plaza Del Sol Restaurant and Cantina
07.1998 - Current
- Directed all aspects of operations for a highly-rated restaurant, consistently achieving high customer satisfaction and retention
- Implemented and managed Micros POS systems, providing technical support and training to staff for improved operational efficiency
- Developed and enforced safety and hygiene protocols ensuring compliance with local health regulations, enhancing patron and employee safety
- Managed budgeting and financial aspects of the business including business insurance, workers' compensation, and Employment Practices Liability Insurance (EPLI)
- Negotiated payroll and vendor contracts to optimize operational costs while maintaining quality service and products
- Actively involved in cooking and bartending, ensuring quality and consistency in menu offerings
- Oversaw accounts receivable and payable, maintaining healthy cash flow and financial stability
- Handled damage control effectively, resolving issues with patrons and employees to maintain high standards of service and morale
- Adapted quickly to changes in labor and cost of goods in response to market demands and economic fluctuations
- Successfully submitted two Paycheck Protection Program (PPP) loan applications and one Restaurant Revitalization Fund (RRF) application to sustain operations during economic downturns
- Built a loyal team of employees, all of whom have been with the establishment for 26 years, fostering a collaborative and supportive work environment
- Honored as the #1 Mexican restaurant for 12 consecutive years by four different publications, showcasing dedication to excellence in the culinary arts
REALTOR
VGC Real Estate Group
01.2004 - 01.2008
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Efficient with California Association of Realtor’s Metrolist software
Education
Early Childhood Education
Sacramento City College
Sacramento, CASkills
- Operational Management
- Financial Leadership
- Customer Engagement
- Health & Safety Compliance
- Point of Sale (POS) system operation
- Team Management
- Passion for customer satisfaction
- Complaint resolution
- Menu development
- Menu pricing
Certification
Servsafe Manager Certificate
Responsible Beverage Service Certificate
Timeline
REALTOR
VGC Real Estate Group
01.2004 - 01.2008
OWNER / MANAGER
Plaza Del Sol Restaurant and Cantina
07.1998 - Current
Early Childhood Education
Sacramento City College