Hi, I’m
Raquel Lopez
Fort Stewart,GA
Summary
Dynamic and detail-oriented Medical Office Assistant with experience at Accelerated Urgent Care. Proven ability to enhance patient care through effective scheduling and HIPAA compliance. Skilled in Microsoft Office Suite and adept at multitasking, ensuring streamlined operations and high patient satisfaction. Committed to fostering a compassionate environment while maintaining professionalism.
Overview
14
years of professional experience
Work History
Accelerated Urgent Care
Medical Office Assistant
10.2022 - 04.2025
Job overview
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Microsoft to schedule appointments for doctor visits and procedures.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
Visiting Angles
Home Health Aide
01.2019 - 11.2024
Job overview
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Evaluate clients medical condition, work capacity, and support
Panda Express Restaurant Group
General Manager
01.2011 - 04.2019
Job overview
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Mt. San Jacinto CollegeSan Jacinto, CA
Associate of Science from Nursing
Vista Murrieta High SchoolMurrieta, CA
High School Diploma
06-2009
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Medical terminology
- Empathy and professionalism
- Microsoft Office Suite
- supply inventory Managment
- OSHA traitraining
- CPT
- CNA
Accomplishments
Processed over 100 insurance claims weekly with 98% approval on first submission.
• Reduced appointment no-show rate by 20% through reminder call implementation.
• Cross-trained in front and back office functions, improving clinic scheduling efficiency.
• Maintained 100% accuracy in patient billing over a 6-month audit period.
• Recognized by patients and providers for exceptional service in annual satisfaction survey.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Office Assistant
Accelerated Urgent Care
10.2022 - 04.2025
Home Health Aide
Visiting Angles
01.2019 - 11.2024
General Manager
Panda Express Restaurant Group
01.2011 - 04.2019
Mt. San Jacinto College
Associate of Science from Nursing
Vista Murrieta High School
High School Diploma
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