Raquel Lopez-Rodriguez

Oversee the day-to-day operations of the Emergency Communications Center.

Create and enforce policies and procedures to handle emergent and non emergent calls that come through the communications center, all while maintaining high standards of service and public safety to our community.

Hire and manage a team of Communications Officers, assigning tasks, providing training and addressing any issues that may arise.

Implement quality control, regularly reviewing call recordings to identify areas for improvement in Communication Officers performance.

Handled multiple emergent and non emergent calls simultaneously, ensuring timely assistance for all callers in need.

Dispatched police, fire and EMS where needed, maintaining constant communication, ensuring accurate information is entered into the computer-aided dispatch system.

Operated the CCIC/NCIC systems to gain necessary lawful information to provide to the Deputies and their Command Staff as needed for their investigations.

Facilitated smooth shift transitions by thoroughly briefing incoming personnel on any ongoing incidents or relevant updates.

Surveilled all gaming areas along with the entire property.

Looked for employee procedure violations as well as any issues that may occur on the property with employees or guests.

Generated reports and processed video coverage as needed.

Responded effectively to emergencies or disturbances, prioritizing the safety of guest and personnel while minimizing property damage or loss.

Operated multiple phones while imputing tasks for dispatch of officers and viewing cameras on the property. Processed camera coverage as needed for reports.

Dispatched and coordinated work of assigned security officers.

Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.

Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.