Summary
Overview
Work History
Education
Skills
References
Work Availability
Software
Accomplishments
Languages
Work Preference
Interests
Timeline
Generic
Raquel Dahlberg

Raquel Dahlberg

Round Rock,TX

Summary

Detail-oriented Software Support Engineer with expertise in resolving complex software challenges and delivering effective solutions. Demonstrated ability to enhance system performance and user experience through precise troubleshooting and prompt issue resolution. Strong problem-solving skills, coupled with a talent for translating technical concepts for non-technical audiences. Committed to leveraging technical knowledge to support organizational objectives and drive continuous improvement.

Overview

14
14
years of professional experience

Work History

IMPLEMENTATION PROJECT MANAGER

Office Practicum
Ft. Washington, PA
10.2022 - 07.2024
  • Coordinated multiple website build projects from inception to completion.
  • Optimized processes and reduced manual workload by implementing various automation tools.
  • Tested and reviewed the website design for responsiveness, clarity, and effectiveness.
  • Conducted training sessions to aid smooth transitions during process changes.
  • Managed the overall progress of the implementation process to ensure timely completion.
  • Conducted regular meetings with team members to review progress and address any issues or concerns.

EDI ENROLLMENT SPECIALIST II

CompuGroup Medical - (formerly eMDs)
Austin, TX
02.2022 - 10.2022
  • Facilitated setup, training sessions, reviews, and ongoing support of customer clinical data, including EDI/ANSI formats.
  • Successfully coordinated with 50+ customers using telephone, email, and CSM on matters related to their clearinghouse & payer enrollments.
  • Demonstrated high professionalism while managing confidential financial data, complying with all relevant laws and regulations.
  • Addressed escalated customer inquiries proficiently.
  • Handled new enrollments by entering customers' data and reviewing information.
  • Listened to and understood customers' needs, explained and discussed options and outlined best-fit services.

CUSTOMER CARE MANAGER

CompuGroup Medical (formerly eMDs)
Austin, TX
11.2020 - 02.2022
  • Coordinated nearly 30 customer care accounts along with 25 implementation projects concurrently to sustain existing relationships and expand business share.
  • Effectively managed escalations to ensure quick issue resolutions.
  • Provided routine updates about project status for customers.
  • Adapted swiftly to evolving business requirements by refining processes for greater flexibility and scalability in service delivery.
  • Analyzed customer feedback to identify trends and areas for improvement.
  • Documented all interactions between customers and personnel in order to track progress.

ACCELERATION TEAM/PROJECT IMPLEMENTATION TEAM LEAD

CompuGroup Medical (formerly eMDs)
Austin, TX
03.2015 - 11.2020
  • Directed workload for a team of six, ensuring timely project deliveries.
  • Enhanced EDI system efficiency through analysis and resolution of discrepancies.
  • Supported external partners through initial setup stages and adjustments to existing EDI relationships.
  • Boosted departmental capabilities by offering training and support in EDI technology.
  • Conferred with project personnel to identify and resolve problems.
  • Assessed customer feedback from pilot implementations to identify areas for improvement in our processes.
  • Worked successfully with diverse coworkers to accomplish goals and address issues related to our products and services.

SMALL BUSINESS CO-OWNER/OPERATOR

Scooter Tramps Cycles
Brownwood, TX
04.2013 - 09.2017
  • Successfully handled purchasing, sales, marketing, and daily operations.
  • Maintained organized documentation for easy reference during audits.
  • Worked closely with the co-owner on pivotal business decisions about growth opportunities and strategic alliances.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Updated and maintained databases with current information.

ACCELERATION TEAM ACCOUNT MANAGER

eMDs
Austin, TX
10.2010 - 03.2015
  • Enhanced software functionality by adapting it to meet distinct organizational requirements.
  • Decreased task completion times through automation.
  • Kept detailed records of all EDI mappings, schedules, profiles, and partner information for rapid access during critical moments.
  • Enhanced organizational growth by training new employees on proficient EHR and PM system use.
  • Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.

Education

High School Diploma -

Barry Goldwater High School
Phoenix, AZ
05.2004

Skills

  • Management of Implementation Projects
  • Process Improvement
  • Adaptability to Change
  • EDI Project Management
  • Software Implementation
  • Efficient Data Management
  • Client Support Expertise
  • Performing Due Diligence
  • Cross-functional collaboration
  • Configuration Management
  • Remote Troubleshooting
  • Prioritization Skills
  • Efficient Ticket Tracking
  • Consistent Dependability
  • Resourceful Conflict Resolution
  • Analytical Thinking

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft 365

Jira

Salesforce

Solution Series (eMDs)

Google Suite

Parature

Windows

Ios

Kentico

Duda

Fuze

Microsoft Teams

Zoom

Quickbooks

Skype

WebEx

Paypal

Squarespace

Slack

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Supervised team of 6 staff members.
  • Resolved product issue through consumer testing.
  • Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
  • Training - Designed and executed training programs for company sales and support teams, increasing employee productivity and product knowledge.

Languages

English
Native language
Spanish
Beginner
A1

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceHealthcare benefitsPaid sick leave401k matchPaid time offFlexible work hoursCareer advancementWork from home optionCompany CulturePersonal development programsStock Options / Equity / Profit Sharing

Interests

Dance

Timeline

IMPLEMENTATION PROJECT MANAGER

Office Practicum
10.2022 - 07.2024

EDI ENROLLMENT SPECIALIST II

CompuGroup Medical - (formerly eMDs)
02.2022 - 10.2022

CUSTOMER CARE MANAGER

CompuGroup Medical (formerly eMDs)
11.2020 - 02.2022

ACCELERATION TEAM/PROJECT IMPLEMENTATION TEAM LEAD

CompuGroup Medical (formerly eMDs)
03.2015 - 11.2020

SMALL BUSINESS CO-OWNER/OPERATOR

Scooter Tramps Cycles
04.2013 - 09.2017

ACCELERATION TEAM ACCOUNT MANAGER

eMDs
10.2010 - 03.2015

High School Diploma -

Barry Goldwater High School
Raquel Dahlberg