Raquel Marcil
Brea,CA
Summary
Well-qualified support professional with a positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed customer service and meeting the needs of others while maximizing productivity. Works with an attitude of integrity, honesty, and ethics.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Support Lead
Chick-fil-A
05.2021 - Current
- Collaborated with a team of support professionals, fostering teamwork and setting performance goals.
- Monitored and analyzed support metrics to detect trends, identify gaps, and recommend solutions for improvement.
- Established quality assurance protocols that led to consistent delivery of high-quality customer service experiences.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Food Service Worker
Arby's
03.2021 - 04.2021
- Handled cash transactions.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Utilized POS system to receive and process food and beverage orders.
Education
Bachelor of Arts - Psychology
Biola University
La Mirada, CA05.2025
Skills
- Problem-Solving
- Service Minded
- Cash Register Operation
- Team Leadership
- Honest and Dependable
- Analytical Thinking
Certification
Citi - Researchers working with Human Subjects Certification
Timeline
Support Lead
Chick-fil-A
05.2021 - Current
Food Service Worker
Arby's
03.2021 - 04.2021
Bachelor of Arts - Psychology
Biola University
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