Raquel Marina Piña
Caddo Mills
Summary
Bilingual professional with a degree in International Affairs from a prestigious university. Proven ability to build strong relationships across diverse backgrounds and effectively communicate in diplomatic settings. Demonstrated expertise in planning, client relations, and problem-solving, consistently delivering projects on time and with precision. Committed to continuous learning and contributing to organizational success in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Merchandise Coordinator
Caddo Mills Athletic Booster Club- Volunteer
Caddo Mills
08.2024 - Current
- Coordinated merchandise displays to enhance product visibility and customer engagement.
- Managed inventory levels to ensure optimal stock availability across all locations.
- Collaborated with suppliers to streamline product ordering and delivery processes.
- Developed promotional materials to support sales initiatives and marketing campaigns.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Updated seasonal displays for windows and mannequins to highlight current product lines.
- Ordered merchandise from vendors based on customer preferences, market conditions and promotional campaigns.
- Created visual designs for marketing materials and digital platforms.
- Utilized design software to produce high-quality graphics and layouts.
Owner
Pina Construction & Remodeling LLC
Caddo Mills
10.2023 - Current
- Managed construction projects from planning to completion.
- Coordinated with subcontractors and suppliers for timely material delivery.
- Ensured compliance with safety regulations and building codes.
- Developed project budgets and monitored expenses throughout phases.
- Communicated with clients to define project requirements and expectations.
- Oversaw site operations, ensuring quality standards during construction.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Reviewed legal documents related to business operations.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Assisted in the preparation of tax returns by gathering necessary information from clients and maintaining organized files with documents related to taxes.
- Monitored balance sheets and income statements to evaluate financial performance.
Caddo Mills Intermediate PTO President
Volounteer
Caddo Mills
06.2022 - 05.2024
- Led monthly meetings to discuss school initiatives and community involvement.
- Coordinated fundraising events, ensuring smooth logistics and volunteer coordination.
- Coordinated volunteer efforts for school events and fundraisers.
- Collaborated with teachers to enhance educational programs and resources.
- Organized communication between parents, teachers, and school administration.
- Developed strategies to increase parent participation in PTO activities.
- Managed budgets to ensure funding for projects and events.
- Actively sought out opportunities for collaboration between community partners and stakeholders involved in promoting student success.
- Created communication strategies to inform parents about upcoming events and programs.
- Solicited donations from local businesses in support of PTO initiatives.
- Coordinated with the school administration on upcoming projects, fundraisers, and other activities.
PTO President
Lee Elementary Parent Teacher Organization (PTO)
Caddo Mills
08.2020 - 05.2022
- Coordinated executive board activities to ensure effective PTO operations.
- Prepared and presided over PTO board and member meetings.
- Acted as primary liaison with principal, representing PTO at external meetings.
- Authorized signer for PTO checks, contracts, and payment authorizations.
- Collaborated with PTO leaders to connect families, school, and community for student success.
- Organized and oversaw fundraisers to provide necessary resources for teachers and students.
- Supported teachers in organizing and sponsoring various events.
- Designed spirit wear, managing pre-sale processes and delivery logistics.
PTO Special Event Coordinator
Lee Elementary Parent Teacher Organization (PTO)
Caddo Mills
08.2019 - 05.2020
- Coordinated and supervised Accelerated Reading reward parties to motivate student engagement.
- Collaborated with teachers to plan and execute successful events.
- Assisted president and board members in diverse activities to ensure smooth operations.
Sales Support Representative
OsteoMed L.P.
Addison
07.2010 - 07.2012
- Assist International Sales Managers in various needs and requirements to support sales activities.
- Support international distributors with pricing quotes and product information.
- Work closely with OsteoMed Customer Service to resolve international pricing discrepancies.
- Maintain accurate international distributor agreement status and contact information.
- Communicate all OsteoMed product changes to international distributors.
- Spearhead field communication within the sales department.
- Assist assigned Regional Sales Managers in various needs and requirements to support sales activity.
- Assist other unassigned regional and territorial personnel.
- Primary contact and communication liaison between all field sales personnel and all other corporate departments and personnel.
- Prepare and administer new hire documentation to sales candidates.
- Provide product quotes for the sales force.
- Update and track regional sales department budgets.
- Provide sales management with custom reports as needed.
- Plan, coordinate, and budget national sales meeting and all summer regional sale meetings.
- Assist with the planning and coordinating of sales training.
- Track all pricing contracts with customers.
Customer Service Representative
OsteoMed L.P.
Addison
11.2008 - 07.2010
- Assist nationwide sales reps/ distributors with orders and daily tasks.
- Guide customers with the purchasing of parts needed for surgery.
- Manage all distributor/customer communications (internal and external) in a manner that is friendly, courteous, and professional and focuses on enhancing business relationships.
- Input orders into computer database.
- Assist customers with returns and service repair orders by keying correct data and communicating with internal teams and communicating status to external customers.
- For credit card orders, process credit card approvals using appropriate software.
- Ensure accurate and timely order processing.
- Generate, as required, invoices for customer orders, service orders, and repairs.
- Assist, as required, in processing credit memos.
- Perform, as required, account reconciliations and other account research on credits and payments issues.
- Direct customers to appropriate technical support personnel regarding product inquiries.
- Mail requested brochures, price lists, etc. to customers.
- Resolve customer issues in a positive, upbeat, and friendly manner.
- Produce department reports as needed.
- Assist in special projects as needed.
Senior Customer Service Representative
Southern Automotive Finance Corp. (SAFCo)
05.2006 - 05.2008
- Log customer applications in order received as received from dealership.
- Run credit bureau report on customer and reviews report for verification that customer meets company’s lending guidelines.
- Verification of information represented by applicant/dealer as needed by communicating with appropriate persons.
- Interviewing potential customers and gathering all information required for buyer to make a decision.
- Working with customer service representative to accomplish branch goals/projects.
- Understanding and embracing credit policies, recognizing SAFCo deals and being able to sort out/prioritize deals.
- Reviewing customer service representative’s work for accuracy/quality control.
- Training new hires on company policies and everyday office tasks.
- Assisting team with miscellaneous duties to make decisions on deals and items designated by management.
- Assisting in funding process by communicating with both applicant and dealers to obtain required documents in order to finalize funding process.
- Assisted dealers on any questions regarding pending deals, as well as company’s policies.
- Assisted customer’s on questions regarding their accounts, as well as taking payments at local office.
- Closing cash drawer at the end of business.
- Take directives from management.
Logistics Planning
Assembly of International Affairs
Queretaro
01.2004 - 01.2005
- Acted as right-hand person to the Graduate Student Coordinator for the University.
- Performed logistics planning for student events with extensive interaction with diverse individuals.
- Functioned as liaison between students and companies with potential job openings.
- Wrote job descriptions and posted openings on the Website and college bulletin board.
- Handled student issues with diplomacy and absolute professionalism.
- Volunteered 480 hours in addition to attending college full time.
Internship
State of Queretaro
Queretaro
01.2004 - 12.2004
- Provided administrative and customer assistance for the business development office.
- Charged with assisting new business owners on company concerns such as financing, marketing, and competitive research advice.
- Planned, set up, and coordinated meeting logistics with large corporations such as Samsung.
- Followed up with participants to document meeting results.
- Communicated with large area corporations to encourage vendor purchasing within Mexico.
- Handled a special project to update and ensure accuracy of company directory with approximately 800 listings.
- Worked 250 hours in Internship.
Education
Bachelor of Arts - International Affairs
Universidad Del Valle De Mexico
01.2005
Skills
- Planning
- Budgeting
- Customer relationship management
- Team leadership
- Community engagement
- Problem solving
- Effective communication
- Event coordination
- Social media control
- Business administration
- Operations management
- Design coordination
- Profit and loss
- Small business operations
- Coordinating
- Negotiations
- Client Relations
- Customer Service
- Leadership Skills
- Interpersonal Skills
- Problem-Solving
- Communication
Volunteer Experience
- Lee Elementary Parent Teacher Organization (PTO), Caddo Mills, TX, PTO President, 08/01/20, Present, Oversees and coordinates the work of an executive board to run a PTO effectively., Prepare and preside PTO board and member meetings., Serves as the primary contact to the principal and represent the PTO at meetings of another group, if needed., Designated as an authorized signer for PTO checks, contracts and authorizations for payment., Works with other PTO leaders to connect families, school and community to support student success., Organize and oversee fundraisers throughout the year, in order to provide teachers and students with what is needed., Work closely with teachers helping them organize and sponsor different events., Design spirit wear and oversee pre-sale and delivery., Plan and organize different events for the students and staff to show how much they are appreciated.
- Lee Elementary Parent Teacher Organization (PTO), Caddo Mills, TX, PTO Special Event Coordinator, 08/01/19, 05/01/20, Organize and oversee Accelerated Reading (AR) reward parties for students., Work with teachers to organize events as needed., Help the president and other board members as needed for different activities.
- Assembly of International Affairs, Queretaro, Mexico, Logistics Planning, 01/01/04, 12/31/05, Acted as right-hand person to the Graduate Student Coordinator for the University., Performed logistics planning for student events with extensive interaction with diverse individuals., Functioned as liaison between students and companies with potential job openings., Wrote job descriptions and posted openings on the Website and college bulletin board., Handled student issues with diplomacy and absolute professionalism., Volunteered 480 hours in addition to attending college full time.
- State of Queretaro, Queretaro, Mexico, Internship, 01/01/04, 12/31/04, Provided administrative and customer assistance for the business development office., Charged with assisting new business owners on company concerns such as financing, marketing, and competitive research advice., Planned, set up, and coordinated meeting logistics with large corporations such as Samsung., Followed up with participants to document meeting results., Communicated with large area corporations to encourage vendor purchasing within Mexico., Handled a special project to update and ensure accuracy of company directory with approximately 800 listings., Worked 250 hours in Internship.
Languages
- English
- Spanish
Timeline
Merchandise Coordinator
Caddo Mills Athletic Booster Club- Volunteer
08.2024 - Current
Owner
Pina Construction & Remodeling LLC
10.2023 - Current
Caddo Mills Intermediate PTO President
Volounteer
06.2022 - 05.2024
PTO President
Lee Elementary Parent Teacher Organization (PTO)
08.2020 - 05.2022
PTO Special Event Coordinator
Lee Elementary Parent Teacher Organization (PTO)
08.2019 - 05.2020
Sales Support Representative
OsteoMed L.P.
07.2010 - 07.2012
Customer Service Representative
OsteoMed L.P.
11.2008 - 07.2010
Senior Customer Service Representative
Southern Automotive Finance Corp. (SAFCo)
05.2006 - 05.2008
Logistics Planning
Assembly of International Affairs
01.2004 - 01.2005
Internship
State of Queretaro
01.2004 - 12.2004
Bachelor of Arts - International Affairs
Universidad Del Valle De Mexico