Raquel Marroquin
San Benito,TX
Summary
. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Case Aide/Clinical Aide
Southwest Key
07.2018 - Current
- Print Trigger reports placement/ Medical authorization forms
- Record ETO for intakes
- Unsure new intakes are added to roasters
- Unsure new intakes are added to Medical Sharepoint templates
- Remove Children that depart facility from roasters, central briefs folder, medical list and phone logs
- Create Central briefs
- Take Children photos for Central Briefs
- Update Central brief with children information
- Receive children property and enter it on the system
- Prepare paperwork for reunification
- Input Children information into Service IN Now system for flight arrangements
- Speak to sponsor to begin flight arrangements
- Give Children a briefing when preparing them for reunification with sponsor
- Print and make copies of Medical Records
- Prepare Exit packets for Case Managers
- Conducted Virtual Meetings for Probar Staff in shelter
- Prepare NTA's for ProBar and legal screenings
- Assist with Young Center/ Child advocate and ProBar visits
- Make sure children attend Court if scheduled
- Make Blue Files for Case Managers for new intakes
- Make 30 Day follow up calls for children that have departed the facility
- Assist with file request from different facilities
- Create Resource List to for children departing the facility
- Assist with attendance on clinical Sessions
- Collaborated with various stakeholders to promote social services.
- Provided support to social service clients in navigating available resources.
- Facilitated communication between clients and other service providers.
- Respond and send emails
Youth Care Worker/ Assistant Shift Leader
Southwest Key Programs
12.2017 - 07.2018
- Conduct intake services, complete paperwork and provide children with an overview of the program services
- Provide basic needs to children upon arrival
- Must provide Direct Care Services to children always ensuring ratios and appropriate supervision levels are met
- Record ETO (Youth Care Worker intake) to input children information and property
- Provide children with vocational classes
- Attend trainings
- Document incident reports.
- Provided support to social service clients in navigating available resources.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Managed approximately 30 incoming calls from sponsors to children
Safety Coordinator
MMR Constructions
06.2017 - 08.2017
- Conduct Safety Audits
- Plans and conducts daily toolbox meetings
- Inspect sites for hazardous or unsafe conditions and ensure corrections are made accordingly
- Review daily permits/ JSA (Job Safety Analysis)
- Conduct daily inspections on equipment to ensure compliance
- Attend Safety meetings
- Educate employers and employees about workplace safety
- Make sure Personal Protective Equipment is always used.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Recommended changes to company culture to improve safety and meet changing demands.
- Recognized, documented, and advised on removal of hazards.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
Orientation Leader
UTB Orientation
06.2013 - 08.2013
- Attend training and group discussions
- Be a role model for incoming students
- Positive and energetic attitude is a must
- Help students sign in for College Orientation
- Make sure new students can have a one-to-one appointment with an academic advisor to choose their classes
- Help students with financial applications
- Take students to the office of administration to make sure new students don't have holds in their status
- Provide students the opportunity to meet with students that are picking the same degree as them
- Provide new students with a facility tour and show them their assigned classrooms for the upcoming semester.
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
- Assisted with transition to college life by providing one-on-one support.
- Helped students troubleshoot and resolve issues with registration.
- Addressed variety of visitor questions and concerns, offering additional resources and references for more detailed information..
- Taught students safety practices and procedures for resolving conflicts with students and staff.
Orientation Leader
UTB Orientation
06.2012 - 08.2012
Orientation Leader
UTB Orientation
06.2011 - 08.2011
Sales Representative
PXE Marketing
08.2010 - 06.2011
- Attend morning meetings and set a goals
- Make sure sufficient applications were given for the day
- Provide customers with quotes
- Convince customers to switch Electricity company
- Follow up with customers by providing better deals.
- Trained and mentored new sales representatives.
- Developed and implemented sales strategies to increase profits.
Orientation Leader
UTB Orientation
06.2010 - 08.2010
Education
No Degree -
The University of Texas At Brownsville And Texas Southmost College
Brownsville, TXAssociates - Occupational Safety And Health Technology
Del Mar College
Corpus Christi, TX05.2017
Skills
- Work well without supervision
- Excellent with customer support services
- Skilled at learning new concepts quickly while working well under pressure
- Worked in a cross functional team environment, assisted others when necessary
- Have worked with supervisors, directors, and other staff members to help maintain a safe and fun environment
- Have worked with children from Central America for the past 6 years
- Communication
- Organizing
- Leadership
- Technical skills
- Microsoft word
- Microsoft Excel
- Microsoft PowerPoint
- Zoom
- Teams
Certification
- October 2021-2025 CPR certified
- December 2022- 2024 Crisis Prevention Institute (CPI) certified
Additional Information
- AWARDS: , Honor society Orientation Scholarship 4.0 Scholarship President's List (spring semester 2016, summer 1&2 2016, Fall semester 2016, Spring semester 2017
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Case Aide/Clinical Aide
Southwest Key
07.2018 - Current
Youth Care Worker/ Assistant Shift Leader
Southwest Key Programs
12.2017 - 07.2018
Safety Coordinator
MMR Constructions
06.2017 - 08.2017
Orientation Leader
UTB Orientation
06.2013 - 08.2013
Orientation Leader
UTB Orientation
06.2012 - 08.2012
Orientation Leader
UTB Orientation
06.2011 - 08.2011
Sales Representative
PXE Marketing
08.2010 - 06.2011
Orientation Leader
UTB Orientation
06.2010 - 08.2010
No Degree -
The University of Texas At Brownsville And Texas Southmost College
Associates - Occupational Safety And Health Technology
Del Mar College
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