Raquel Martir
Summary
A dedicated, compassionate leader who strives to uphold and enrich the Disney brand through courage and connection. Committed to creating magical moments for Guest and Cast Members through storytelling, innovation, and championing Safety, Courtesy, Show, Inclusion, and Efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Main Entrance Working Lead | Gate Support Lead
Disneyland Resort
02.2011 - Current
- Mentors Cast Members and Working Leads through recognition and coaching to foster a team committed to delivering operational excellence for Guests.
- Holds Cast Members and Working Leads accountable and provides timely feedback that inspires growth and development.
- Empowers and leads a daily team of 14 Working Leads to resolve Guest concerns in a high-volume capacity by teaching and strengthening critical thinking skills and emotional intelligence.
- Leads operational updates and projects by inviting collaboration, cultivating innovative solutions, and implementing feedback.
- Supports the success of ticket media launches by anticipating and monitoring potential impacts on Guests, Cast Members, and the operation; implements necessary changes to exceed guest expectations.
- Improves efficiency during the Guest arrival experience by adjusting workload and effectively communicating with Working Leads and Cast Members to minimize wait times.
- Supports Cast Members by demonstrating care and taking an interest in their development and involvement with the Company and resources.
- Champions for inclusion for Guest and Cast Members by promoting an environment where everyone is welcome and respecting everyone's journey.
Stage Scheduler and Backup Production Scheduler
Disneyland Resort
11.2019 - Current
- Creates, analyzes, and adjusts daily labor to maintain staffing levels to support operational needs while complying with labor and attendance forecasts.
- Collaborates with area leaders to ensure accuracy in pre-production and post-production workload and makes day-to-day adjustments.
- Supports Workforce Management, such as Production Schedulers and Onboarding Associates, with updates to Cast Members' schedules, workload adjustments, and training.
Shift Supervisor
Starbucks
02.2017 - 10.2023
- Led a team of 10 Partners during high-volume shifts and improved drive time by 20 seconds.
- Developed and implemented strategies to increase sales, enhance customer experience, and improve customer connection by 30%.
- Established and maintained strong relationships with neighborhood communities by partnering with local organizations to develop events.
- Implemented strategies to optimize productivity, reduce waste, and minimize operational costs.
Certification
Supported the development and launch of Park Entry UI and the Supervisor Application by collaborating with the Operations Standards & Integration Team and the Technology Software Engineer Team.
Timeline
Stage Scheduler and Backup Production Scheduler
Disneyland Resort
11.2019 - Current
Shift Supervisor
Starbucks
02.2017 - 10.2023
Main Entrance Working Lead | Gate Support Lead
Disneyland Resort
02.2011 - Current
Similar Profiles
Alba FongAlba Fong
Distribution Services Manager at Disneyland ResortDistribution Services Manager at Disneyland Resort
Brianna CruzBrianna Cruz
Receiving Assistant at Disneyland ResortReceiving Assistant at Disneyland Resort
Allie SousaAllie Sousa
Entertainment Character Deployment Lead at Disneyland ResortEntertainment Character Deployment Lead at Disneyland Resort
Jose FernandezJose Fernandez
Food Preparation Worker at Disneyland ResortFood Preparation Worker at Disneyland Resort
George EjigiriGeorge Ejigiri
Lead Main Gate Officer at TotalEnergies Security xx TexasLead Main Gate Officer at TotalEnergies Security xx Texas