Raquel Mathis
Marietta,Georgia
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 15 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Office Supervisor
Wellstar Heath System
2023.05 - Current
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
Front Office Lead
Wellstar Heath System
2021.10 - 2023.05
- Ensure a smooth patient flow in all daily front office operations, cooperation between manager and front office staff, answer and direct calls accordingly, cash handling, collection, and payment process, appointment scheduling, starting revenue cycle, medical records, batch scanning, check in and out, preparing patient estimates, processing insurance referrals.
- Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
- Managed financial transactions accurately, balancing cash drawers daily to prevent discrepancies or errors in accounting records.
- Handled sensitive client information discretely, adhering to strict confidentiality protocols at all times.
Front Office Specialist
WellStar Kennestone Hospital
2017.11 - 2021.10
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Supported marketing efforts through social media management and promotional event coordination for increased brand visibility within the community.
- Proactively identified areas for improvement in office policies or procedures, suggesting solutions that led to enhanced performance outcomes.
- Enhanced customer satisfaction by efficiently managing front office tasks and providing exceptional service.
Education
Certificate of Technical Studies - Customer Service
Albany Technical College
Albany, GA 2006.01 - 2009.05
Criminal Justice -
Abany Technical College
Albany, GA06.2012
GED -
Albany Technical College
Albany, GA06.2005
Skills
- Medical Terminology
- Microsoft 360
- Data Entry
- Organization
- Interpersonal Skills
- Detail Oriented
- Conflict Resolution
- Customer Service
- Time Management
- Epic EMR
- Adaptability
- Cash Management
Certification
- CAP - Certified Administrative Professional
- CRCR Training - 2025)
CRCR Certified
The Certified Revenue Cycle Representative (CRCR) certification is a national credential that demonstrates expertise in the healthcare revenue cycle. The Healthcare Financial Management Association (HFMA) offers the certification, which is available online and includes digital badging and certification maintenance
Timeline
Office Supervisor
Wellstar Heath System
2023.05 - Current
Front Office Lead
Wellstar Heath System
2021.10 - 2023.05
Front Office Specialist
WellStar Kennestone Hospital
2017.11 - 2021.10
Certificate of Technical Studies - Customer Service
Albany Technical College
2006.01 - 2009.05
Criminal Justice -
Abany Technical College
GED -
Albany Technical College
- CAP - Certified Administrative Professional
- CRCR Training - 2025)
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