Raquel Mathis
Marietta,GA
Summary
Dynamic Office Supervisor with extensive experience at Wellstar Health System, focusing on training staff to optimize patient interactions. Implemented process improvements that decreased operational delays by 20%, while overseeing scheduling and promoting teamwork. Proficient in documentation control and employee supervision, demonstrating strong organizational skills and a commitment to meeting team objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Supervisor
Wellstar Heath System
05.2023 - Current
- Enhanced office operations, ensuring efficient workflows and policy adherence.
- Trained staff on patient interaction best practices and administrative procedures.
- Streamlined service delivery through effective process improvements and operational strategies.
- Optimized medical staff scheduling, improving resource allocation and appointment management.
- Maintained office supply inventory, balancing availability and cost-effectiveness.
- Resolved personnel conflicts swiftly, promoting open communication among team members.
- Completed bi-weekly payroll for 12 employees.
Front Office Lead
WellStar
10.2021 - 05.2023
- Supervised front office operations, ensuring efficient patient flow and adherence to protocols.
- Trained and mentored staff, enhancing team performance and customer service quality.
- Implemented process improvements to streamline appointment scheduling and reduce wait times.
- Coordinated communication between departments, facilitating timely information exchange for patient care.
- Completed bi-weekly payroll for 12 employees.
Front Desk Receptionist
Kennestone Hospital
11.2017 - 10.2021
- Managed patient check-in and appointment scheduling using electronic health record systems.
- Assisted patients with inquiries, ensuring clear communication and support during visits.
- Coordinated with medical staff to streamline patient flow and enhance service efficiency.
- Trained new front desk personnel on procedures and software applications.
Customer Service Supervisor
Walmart
03.2010 - 11.2017
- Ensured compliance with company policies by supervising customer service team.
- Enhanced onboarding experience with effective training programs for new staff.
- Elevated customer satisfaction ratings through implemented quality assurance measures.
- Resolved complex customer inquiries while maintaining high service standards.
- Coordinated issue escalation to uphold service standards and customer satisfaction.
Education
Certificate of Technical Studies - Customer Service
Albany Technical College
Albany, Georgia, GAGED -
Albany Technical College
Albany, Georgia, GA06-2005
Criminal Justice - Associate
Albany Technical College
Albany, Georgia, GA06-2012
Skills
- Training and coaching
- Scheduling and calendar management
- Documentation and control
- Workflow planning
- Workload prioritization
- Staff supervision
- Employee supervision
- Scheduling
- Billing
Certification
- CAP - Certified Administrative Professional
- CRCR Training -2025
Timeline
Office Supervisor
Wellstar Heath System
05.2023 - Current
Front Office Lead
WellStar
10.2021 - 05.2023
Front Desk Receptionist
Kennestone Hospital
11.2017 - 10.2021
Customer Service Supervisor
Walmart
03.2010 - 11.2017
Certificate of Technical Studies - Customer Service
Albany Technical College
GED -
Albany Technical College
Criminal Justice - Associate
Albany Technical College