Raquel Melara

• Enhanced employee satisfaction by implementing effective talent acquisition strategies.
• Managed employee relations issues, fostering a harmonious and inclusive workplace culture.
• Coordinated benefits administration tasks, effectively communicating updates to employees while maintaining confidentiality standards.
• Promoted open communication channels between employees and management, addressing concerns proactively to maintain high morale levels within the organization.
• Developed comprehensive HR policies to ensure compliance with legal regulations and industry best practices.
• Managed approximately 30 incoming calls, emails and chat messages per day from customers.'

• Solve customer billing issues by phone or instant messaging.
• Handling customers complains, maintaining data base,
• Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.

• Restorative care.
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• Build relaxing environment for patient and family members.
• Have strong communication skills Set rules and protocol.
• Empathy and compassion.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.

Help supervise office procedures , Help with case managers meetings, correspondence.

• Preparing reports and handling phone calls.
• Also organizing meetings and conference between case workers and families , doctors .
• Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
• Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
• Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
• Expedited document processing with accurate data entry and timely filing.

• Handling legal documents , contracts , evictions, collecting rent and application list, Working close with DCF and Housing on emergency lists for housing.
• Give work orders to maintenance and temp laborers.
• Work close with Sheriffs.
• Verify identity and income or tenant.
• Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.
• Streamlined rent collection processes for increased efficiency and fewer late payments.
• Prepared comprehensive reports on property performance, providing insights into areas for improvement or growth opportunities.
• Conducted regular property inspections to ensure compliance with safety regulations and housing standards.