Summary
Overview
Work History
Education
Skills
Family woman
Languages
Interests
Work Preference
Timeline
Hi, I’m

Raquel Molletones

JOSEPHINE,TX
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Raquel Molletones

Summary

Accomplished Operations Coordinator with a proven track record at Tiendas Guanaco, enhancing operational efficiency and customer satisfaction. Expert in process implementation and strategic planning, Excel in team training and relationship building. Achieved significant project successes through meticulous scheduling management and effective team collaboration. Fluent in English and Spanish, able to bring a comprehensive skill set to drive business growth and performance improvement.

Overview

7
years of professional experience

Work History

Tiendas Guanaco

Operations Coordinator
07.2023 - 03.2024

Job overview

  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Led 3 successful projects from conception to completion, achieving objectives on time and within budget constraints.
  • Maximized resource utilization by monitoring staff schedules and allocating tasks.
  • Streamlined operations by implementing efficient processes and procedures for two different areas.
  • Implemented troubleshooting, root cause analysis and issue resolution.
  • Provided direction and guidance to internal teams in order to achieve targets.
  • Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
  • Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
  • Improved employee performance by implementing training programs and conducting regular performance reviews.
  • Reported issues to higher management with great detail.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Di Turi Corp

Sales Manager
02.2022 - 03.2023

Job overview

  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by 25% developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized weekly sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with about 60 different customers and increased customer data base in a 30%, by identifying needs and offering appropriate services.
  • Managed 2 key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
  • Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
  • Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
  • Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Managed accounts to retain existing relationships and grow share of business.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.

Social 97

Project Assistant - Remote
08.2017 - 09.2020

Job overview

  • Enhanced team communication by scheduling regular meetings, preparing agendas, and taking detailed minutes.
  • Provided exceptional support to project leads through daily communication, follow-up on action items, and proactive problem solving.
  • Ensured consistent application of company policies, procedures, templates, tools throughout each stage of the project lifecycle.
  • Provided assistance with preparation of project-related reports, manuscripts and presentations
  • Completed multiple tasks for about 4 accounts simultaneously to optimize project completion.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Researched and analyzed data to support project-related decisions.
  • Handled administrative duties, filing, and errands.

Education

Instituto Nueva Segovia
Venezuela

Bachelor of Science
07.1995

University Overview

  • Professional Development: Artificial Intelligence-2024
  • Professional Development: SEO - 2024
  • Professional Development: Strategic Management - 2021


Skills

  • Scheduling Management
  • Process Implementation
  • Project Planning and Scheduling
  • Compliance Management
  • Customer Relations
  • Teamwork and Collaboration
  • Customer Service
  • Relationship Building
  • Strategic Planning
  • Records Organization and Management
  • Data Analysis
  • Proficient in Google Suites
  • Database Maintenance
  • Performance Improvement
  • Business Management
  • High attention to detail
  • Clear and professional verbal and written communication

Family woman

Wife and mother to 3 girls

Languages

English
Professional Working
Spanish
Native or Bilingual

Interests

I love music and reading.

My top priorities are God, my family and my work.

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionHealthcare benefitsCareer advancement

Timeline

Operations Coordinator

Tiendas Guanaco
07.2023 - 03.2024

Sales Manager

Di Turi Corp
02.2022 - 03.2023

Project Assistant - Remote

Social 97
08.2017 - 09.2020

Instituto Nueva Segovia

Bachelor of Science

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Raquel Molletones