Raquel Moore
Snellville,GA
Summary
Seasoned professional with 26 years administrative/executive support experience. Dedicated worker with superior analytical skills and a knack for organization. Known for being innovative and thorough with strong strategic planning ability. Highly effective with communication with individuals at all professional levels. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
18
18
years of professional experience
Work History
Lease Administration Manager
Carter’s Retail
Atlanta, GA
09.2019 - Current
- Review and approve abstract and input of all leases and lease information for North America, Canada, and Mexico Retail Portfolios
- Provides support to Carter’s corporate real estate and legal groups
- Assist internal groups with reporting and data on Early Termination Fee schedule
- Interface daily with Real Estate, Real Estate Legal, Retail Finance & Retail Facilities
- Implement best practices for lease document processing and lease critical date tracking systems
- Manage the abstraction of lease documents and daily coordination of signed leases, amendments, ensuring compliance of lease terms and lease file data integrity
- Responsible for the quarterly auditing of CoStar Critical Date reports for North America, Canada, and Mexico
- Implement and maintain monthly CoStar Rolling 12 Sales Report for leases with Early Termination Options for North America and Canada
- Implement and maintain Adobe signature process for REC & PMC meetings
- Manage & maintain PMC/REC Agendas and Minutes process and procedures
- Manage and track Renewal Option Notices for North America and Canada portfolios
- Research and interpret lease languages for Retail Facilities and Real Estate Managers
- Assist with Accounting/Lease Administration development requests
- Implement and manage Lease Administration Ad Hoc CoStar reports
- Maintain and track all tenant COI’s in Yardi Property Management Software
Lease Audit Manager
Aaron’s Inc
Atlanta, GA
05.2017 - 08.2019
- Supervise CAM Auditors and Lease Administrators
- Review and approve CAM auditor’s common area maintenance, real estate tax, and property insurance reconciliation and reimbursement calculations
- Responsible for reviewing accuracy of reconciliation and reimbursement calculations of the CAM auditors, and ensure all charges are correctly audited
- Asses CAM auditor inquiries while identifying and providing development opportunities
- Closely monitor auditor’s queues ensuring that CAM, RE Tax & Property Insurance escrows are adjusted accurately and timely
- Ensure operating expense reconciliation and reimbursements are processed and distributed in a timely matter, and that CAM auditors meet payment deadlines
- Process and cure all emergency or default notices and manage Landlord tenant relations
- Performs lease audits on Aaron’s Non-SALO store (Distribution Centers & Regional Offices) real estate accounting reconciling Landlord reimbursement charges for common area maintenance, real estate tax, and insurance
- Maintain a healthy line of communication while negotiating reductions in expenses and reconciling accounts with the property manager or Landlord
- Abstract terms and financial responsibilities for New Leases, Renewals and Amendments into Lucernex Processed property documentation pertaining to new Aaron’s corporate properties and real estate agreements including interpreting, summarizing, and abstracting lease points into the database and setting up real estate accounting expenses for automatic payments
- Provides support to Aaron’s corporate real estate and legal groups
- Assist internal groups with reporting and data on operating expenses and expense schedules
- Provides proactive operating expense, escrow adjustment analysis
- Responsible for requesting and monitoring Tenant Improvement Allowances for construction and real estate accounting procedures.
PROPERTY MANAGER/ADMINISTRATOR
Aaron’s Inc
Atlanta, GA
05.2006 - 05.2017
- Responsible for the property management of a portfolio of over 300 retail stores in the Northern region of the U.S
- Work closely with the Accounting, Real Estate, Construction, Facilities and Legal departments to handle multiple projects for properties, including utility setup and disconnection and certificate of insurance requests
- Receive, process, track and process payments for construction budgets
- Collect tenant improvement allowances and review invoices for accuracy
- Set up new lease files and add locations to MRI software
- Submit check requests and variable payments for landlords and utility providers to off-site accounting department via ImageNow
- Set up and terminate various utility accounts for new, relocated and closed stores
- Cooperate with Risk Management department to request and process surety bonds for setup of utilities
- Review and process annual common area maintenance, insurance and real estate tax reconciliations received from landlords
- Use ImageNow electronic system to receive statements/reconciliations to be completed and submit them to management for approval
- Review monthly statements of account from landlords, resolve any discrepancies or issues and address correspondence from landlords in a fair and timely manner
- Responsible for abstracting new Leases and Amendments.
Education
BA Human Resources -
Capella University
Continuing Study - Supervisory Management, Industrial Relations and Office Management
University of the West Indies
Associate of Science in Business Administration -
Henderson Business College
Skills
- CoStar
- MS Office 2007
- Adobe Acrobat
- CAM (Common Area Maintenance)
- Accounts Payable
- Project Management
- Leases and other real estate documents
- MRI/CRE
- Lawson
- Lucernex
Timeline
Lease Administration Manager
Carter’s Retail
09.2019 - Current
Lease Audit Manager
Aaron’s Inc
05.2017 - 08.2019
PROPERTY MANAGER/ADMINISTRATOR
Aaron’s Inc
05.2006 - 05.2017
BA Human Resources -
Capella University
Continuing Study - Supervisory Management, Industrial Relations and Office Management
University of the West Indies
Associate of Science in Business Administration -
Henderson Business College
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