Raquel Morales
El Paso,TX
Summary
Dynamic QA Manager with a proven track record at Deployed Resources, excelling in quality assurance and process improvement. Expert in usability testing and team motivation, I implemented automated systems that enhanced production quality and customer satisfaction. Skilled in documentation and analytical problem-solving, I fostered a culture of excellence and continuous improvement.
Overview
3
3
years of professional experience
Work History
HK/L QA Manager
Deployed Resources
01.2023 - Current
- Assisted in developing quality assurance protocols and guidelines.
- Conducted routine testing of software features for functionality and user experience.
- Collaborated with development teams to identify and resolve defects promptly.
- Documented test cases and results to ensure compliance with quality standards.
- Participated in project meetings to discuss QA timelines and deliverables.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Determined quality department standards, practices, and procedures.
- Recorded, analyzed, and distributed statistical information.
- Implemented new quality assurance and customer service standards.
Education
GED -
Texas Education Agency
El Paso, TXSkills
- Agile methodologies proficiency
- Usability testing expertise
- Team building and motivation
- Quality assurance expertise
- Documentation and reporting
- Training and mentoring
- Process improvement strategies
- Employee supervision
- Team building
- Documentation review
- Employee training
- Operations management
- Analytical problem solving
- Quality control
- Policy reinforcement
- Goals setting
Languages
Spanish
Full Professional
English
Full Professional
Timeline
HK/L QA Manager
Deployed Resources
01.2023 - Current
GED -
Texas Education Agency