Raquel Navy
Lafayette,LA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Office Manager
Bryan A LeBean MD APMC
04.2020 - Current
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
Registered Medical Assistant
Bryan A LeBean MD APMC
04.2018 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Obtained client medical history, medication information, symptoms, and allergies.
Customer Service Representative Team Lead
Circle K
06.2017 - 05.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative Agent
Walmart
10.2015 - 05.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Tax Associate
H & R Block Tax Services
10.2015 - 05.2016
- Completed and filed returns with tax departments at local, state, and federal levels.
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Secured and properly handled confidential data to protect against unauthorized access, improper transmission and unapproved disclosure.
Warehouse Worker
Coastal Food Service
01.2015 - 07.2015
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Customer Service Representative
Winn Dixie Supermarket
05.2014 - 11.2014
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Cashier
Franklin Supermarket
06.2013 - 05.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree - Graphics Design
Louisiana State University And A&M College
Baton Rouge, LABBA - Business Administration
University of Phoenix
Phoenix, AZ10.2024
No Degree - Medical Assisting
Blue Cliff College - Lafayette
Lafayette, LA05.2018
Skills
- Travel Coordination
- Team Bonding
- Customer Relations
- Database Administration
- Written Communication
- Policy and Procedure Modification
- Mail Handling
- Microsoft Office
- Training and Development
- Excellent Multitasking Abilities
- Office Management Software
- Administrative Oversight
Timeline
Office Manager
Bryan A LeBean MD APMC
04.2020 - Current
Registered Medical Assistant
Bryan A LeBean MD APMC
04.2018 - Current
Customer Service Representative Team Lead
Circle K
06.2017 - 05.2018
Customer Service Representative Agent
Walmart
10.2015 - 05.2017
Tax Associate
H & R Block Tax Services
10.2015 - 05.2016
Warehouse Worker
Coastal Food Service
01.2015 - 07.2015
Customer Service Representative
Winn Dixie Supermarket
05.2014 - 11.2014
Cashier
Franklin Supermarket
06.2013 - 05.2014
No Degree - Graphics Design
Louisiana State University And A&M College
BBA - Business Administration
University of Phoenix
No Degree - Medical Assisting
Blue Cliff College - Lafayette
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