Raquel Nicolas Zarate

• Implemented strategies to improve performance, accuracy, quality, and Training.

• Leveraged strong communication skills to build relationships with Pilots.

• Coordinated with cross-functional teams on projects and initiatives.

• Utilized problem solving techniques to resolve conflicts between departments.

• Utilized tools to analyze data and recommend solutions.

• Identified areas for improvement in existing PBS systems and procedures.

• Demonstrated excellent customer service skills, providing assistance to Pilot in a timely and professional manner.

• Exhibited strong organizational skills when managing multiple tasks simultaneously, such as preparing last minute short calls for Pilots.

• Developed effective communication strategies with crew members to ensure smooth operations during flights.

• Maintained composure in high-pressure situations while dealing with Pilots in IROP.

• Worked closely with management team to set goals and objectives for the department.

• Resolved escalated issues from customers in a timely manner while always maintaining professionalism.

• Ensured adherence to company policies and industry regulations when dealing with customers.

• Provided recommendations on enhancing existing processes and services based on customer feedback.

• Identified potential opportunities for process improvements to benefit employees.

• Demonstrated excellent customer service skills, providing assistance to Flight Attendants in a timely and professional manner.

• Exhibited strong organizational skills when managing multiple tasks simultaneously, such as preparing last minute short calls for Flight Attendants.

• Developed effective communication strategies with crew members to ensure smooth operations during flights.

• Maintained composure in high-pressure situations while dealing with Flight Attendants in IROP.

• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Managed inventory control, cash control, and store opening and closing procedures.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.