Raquel Noel
Atlanta,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Collections Agent
Virginia Gastroenterology Institue
03.2020 - 10.2023
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Customer Service Representative
Blue Ridge Veterinary Associates
08.2018 - 07.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Psychology
Old Dominion University
Norfolk, VA05.2021
Skills
- Collections Processing
- Delinquent Account Management
- Product Knowledge
- Data Entry
- Complaint Resolution
- Appointment Scheduling
- Microsoft Excel
- Active Listening
Timeline
Collections Agent
Virginia Gastroenterology Institue
03.2020 - 10.2023
Customer Service Representative
Blue Ridge Veterinary Associates
08.2018 - 07.2020
Bachelor of Science - Psychology
Old Dominion University
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