Raquel Nunez
St. Cloud
Summary
Dynamic Customer Service Manager with a proven track record at Alpha Home And Investments, excelling in complaint resolution and fostering customer loyalty. Skilled in problem-solving and service-driven approaches, I enhanced client satisfaction through effective communication and proactive issue management, leading to a significant reduction in customer complaints.
Overview
20
20
years of professional experience
Work History
Customer Service Manager
Alpha Home And Investments
01.2020 - 06.2025
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Kept accurate records to document customer service actions and discussions.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
Nutritional Balancing Practitioner
The Developing Science and Nutritional Balancing Company
06.2018 - 11.2022
- Excelled in time management skills, enabling the completion of all daily tasks while providing exceptional care to patients.
- Developed strong working relationships with patients after assessing their minerals deficiencies, and elaborating a report with suggested diet, supplements and detoxification procedures for better health and wellbeing.
- Increased patient satisfaction scores through excellent communication, empathy, and understanding of individual needs.
- Maintained up-to-date knowledge of industry trends, research findings, and advancements in medical technology to enhance clinical practice.
- Monitored patients' conditions and progress to reevaluate treatment every 3 to 6 months.
Owner
Care Cleaning LLC.
01.2009 - 06.2017
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Recruited, hired and trained team members.
Assistant Manager, Customer Service
Dunwoodie Place Apartment Complex
01.2005 - 06.2006
- Provided exceptional support to Customers, tenants and future residents.
- Managed inventory of apartments and available units.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- managing requests from residents, coordinating maintenance and cleaning services, and providing information about pricing, deposits, running background check, rent, evictions, among other tasks.
Education
Nutritional Balancing Practitioner -
Westbrook University
Accredited Online University05-2018
License -
Kaplan Real Estate
Orlando, Fl05-2004
Master of Arts -
Academy of Career Training
Kissimmee, Fl02-1996
Associate of Science -
Lux Mundi Highschool
Santo Domingo, Dominican Republic06-1993
Skills
- Customer service
- Problem-solving
- Service-driven
- Customer relations
- Complaint resolution
Accomplishments
- Supervised team of 5 staff members.
- Won Service award in 2022, 2023 and 2024.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved great outcomes by completing tasks with accuracy and efficiency.
Languages
English
Full Professional
Spanish
Native or Bilingual
Portuguese
Limited Working
Interests
- Avid Reader
- Enjoy participating in [activity] for overall physical and mental well-being
- Enjoy hobbies that combine physical activity with outdoor exploration
- Crafting and DIY Projects
- Getting involved in local advocacy groups to promote positive change in the community
- Volunteering for community initiatives to give back to local communities and make a positive impact
- I participate in a variety of outdoor recreational activities
- Reading
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I enjoy helping others and giving back to the community
- Youth mentor, providing guidance and support to empower the next generation of leaders
- I participate in low-impact exercises to strengthen core muscles
- Offering time and support to shelters for the homeless, women, and animals
- Watching Movies and TV Shows
- Dancing
- Horseback Riding
- Strategy Games
- I like trying new recipes and food trends
- Food Photography
- Artificial Intelligence (AI) and Machine Learning
- Music
- Gym Workouts
- I like working with my hands and fixing things
- Mindfulness Practices
- Kayaking
- Growing herbs, vegetables, or fruits in home gardens
- Drawing and Painting
- I have a passion for photography and editing photos
- Animal Care
- Surfing
- Photography
- Creative Writing
Timeline
Customer Service Manager
Alpha Home And Investments
01.2020 - 06.2025
Nutritional Balancing Practitioner
The Developing Science and Nutritional Balancing Company
06.2018 - 11.2022
Owner
Care Cleaning LLC.
01.2009 - 06.2017
Assistant Manager, Customer Service
Dunwoodie Place Apartment Complex
01.2005 - 06.2006
Nutritional Balancing Practitioner -
Westbrook University
License -
Kaplan Real Estate
Master of Arts -
Academy of Career Training
Associate of Science -
Lux Mundi Highschool
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