Raquel O'Brien
San Francisco
Summary
Skilled professional competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at and facilities. Keen to offer several years of experience and take on challenging new role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Guard
Fine Arts Museum- De Young Museum
San Francisco, CA
01.2023 - Current
- Conduct daily security patrols of assigned areas
- Enforced safety regulations and monitored access control points
- Conduct routine contact with the general public
- Observed and aware of the surrounding environment and recognizing potential hazards
- Respond to alarms, emergencies, and disturbances
- Provide customer service assistance to staff and visitors in a professional manner
- Answer questions from the public regarding facility rules and regulations
- Patrol crowds during events to preserve order and promote security.
Security Guard
Garda World Private Security - Safeway Grocery Store
Vallejo, CA
11.2023 - 02.2024
- Followed post order procedures according to GardaWorld
- Provided customer service for Safeway's customers and employee
- Conducted foot patrolling as a deterrent to theft inside Safeway
- Fixed post located near alcohol and over the counter medication.
Security Agent
Alcatraz City Cruises by Hornblower
San Francisco, CA
05.2023 - 08.2023
- Followed management.
- Managed the boarding and offloads of departures and arrivals.
- Rotated various stations, including a foot patrol on the landing, outside, and inside.
- Cued guests into various lines and scanned tickets.
- Assessed behaviors, identified suspicious activity, and potential threats, responding to standards set forth by management.
- Ensured all vehicles were authorized on private property and provided parking information for guests who needed to park.
- Provided excellent customer service skills while simultaneously ensuring the security and safety of employees, guests, and maintaining crowd control.
- Assured all boats departed in a timely manner.
- First response to all incidences and emergency situations on the landing and as needed on the vessels.
- Conducted and provided daily shift reports as a direct order requested from management.
- Cultivated a safe and secured workplace environment.
- Implemented conservation and environmental responsibilities.
Security Professional
Allied Universal Security Service
San Francisco, CA
10.2018 - 02.2023
- Followed post order procedures/policies according to the AUS handbook
- Monitored and maintained PG&E property premises
- Recorded/Reported all activity along with immediate escalation and de-escalation techniques
- Controlled access to authorized personnel
- Positive and effective conflict management for a safe environment.
Security Officer
Securitas Security Services Inc.
Vallejo, CA
01.2019 - 10.2020
- Implemented rules and policies according to the employee handbook.
- Followed post orders.
- Patrolled/Circulated among visitors, patrons, and employees to preserve order and protect property.
- Logged and reported all suspicious activity and incidents that occurred during the shift.
- Surveillance camera monitoring and surveillance equipment knowledge worldwide.
Courtesy Officer
Cypress Security
San Francisco, CA
10.2018 - 01.2019
- Provided quality customer service to tenants and customers at the front desk lobby
- Reported all activities, incidents, and safety hazards at an assigned site for safety of property and personnel to the manager of the apartment buildings
- Maintain daily logs including phone, resident in/out, visitors in/out
- Observed all security surveillance to ensure the safety of residents and property.
Education
Phlebotomy & EKG -
Bay Area Medical Academy
San Francisco04.2015
Licensed Certified Phlebotomy Technician -
Bay Area Medical Academy
San Francisco, CASkills
- Security operations
- Detail orientation
- Security Protocols
- Workplace Safety
- De-Escalation Techniques
- Verbal communication
- Written communication
- Radio communication
- Punctuality
- Crime Prevention
- Access Control
- First Aid
Personal Information
- California Driver's License: F1240756
Certification
- TWIC
Expires. August 16, 2028
- CA BSIS Guard Card
Registration No. G6401799
Expiration Date 10/31/2026
Timeline
Security Guard
Garda World Private Security - Safeway Grocery Store
11.2023 - 02.2024
Security Agent
Alcatraz City Cruises by Hornblower
05.2023 - 08.2023
Security Guard
Fine Arts Museum- De Young Museum
01.2023 - Current
Security Officer
Securitas Security Services Inc.
01.2019 - 10.2020
Security Professional
Allied Universal Security Service
10.2018 - 02.2023
Courtesy Officer
Cypress Security
10.2018 - 01.2019
Phlebotomy & EKG -
Bay Area Medical Academy
Licensed Certified Phlebotomy Technician -
Bay Area Medical Academy
- TWIC
Expires. August 16, 2028
- CA BSIS Guard Card
Registration No. G6401799
Expiration Date 10/31/2026
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