Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Raquel Ochoa

Stockton,CA

Summary

Highly experienced in operational duties and dedicated leader of diverse backgrounds. Successful in productivity improvement and customer relations. Versatile employee with the ability to handle multiple responsibilities and preform effectively.

Overview

6
6
years of professional experience

Work History

Assistant Rooms Operations Manager

Sheraton Grand Sacramento Hotel
07.2022 - 06.2024
  • Managed daily operations of 503 rooms property of front office and housekeeping to ensure smooth workflow
  • Balanced competing priorities in a dynamic environment while ensuring timely and quality completion of tasks
  • Trained new associates on audit standards and hotel procedures
  • Addressed and handle guest complaints to help ensure overall satisfaction.
  • Worked with sales to forecast large group needs such as adding specific amenities or other accommodations
  • Update schedule corrections and over look correct pay codes
  • Contribute to team meetings based on department/hotel needs

Front Desk Agent

Sheraton Grand Sacramento Hotel
09.2021 - 07.2022
  • Created positive, welcoming atmosphere while assisting guests with check in to check out process
  • Provided useful knowledge pertaining to the hotel as well as promotions including Marriott Bonvoy memberships
  • Accommodate any guest needs/request from medical needs to celebratory requests
  • Responded efficiently and effectively to guest inquiries/complaints
  • Answered multi-line phone system
  • Reviewing any billing issues and/or discussing with guests any feedback to improve future hotel operations

Barista

Starbucks
03.2018 - 04.2022
  • Created beverages specific to standard or customized for guest satisfaction
  • Controlled line crowding by keeping focus on task at hand and utilizing team mindset
  • Greeted and personalized experiences with guests
  • Every day restock and implement cleaning procedures to ensure compliance
  • Cash handling/POS

Education

High School Diploma -

Lincoln High School
06.2014

Skills

  • Conflict Management
  • Standard Operating Procedures
  • Employee Development
  • Performance Strategies
  • Accommodation Arrangements
  • Customer Care

Accomplishments

  • Spirit to Serve Award

Timeline

Assistant Rooms Operations Manager

Sheraton Grand Sacramento Hotel
07.2022 - 06.2024

Front Desk Agent

Sheraton Grand Sacramento Hotel
09.2021 - 07.2022

Barista

Starbucks
03.2018 - 04.2022

High School Diploma -

Lincoln High School

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Raquel Ochoa