Raquel Ochoa
Stockton,CA
Summary
Highly experienced in operational duties and dedicated leader of diverse backgrounds. Successful in productivity improvement and customer relations. Versatile employee with the ability to handle multiple responsibilities and preform effectively.
Overview
8
8
years of professional experience
Work History
Special Education Paraprofessional
Stockton Unified School District
01.2025 - Current
- Support classroom instruction by implementing individualized education plans
- Collaborate with teachers to ensure accessibility and engagement
- Participated in professional development workshops
- Manage challenging behaviors to maintain a safe and productive learning environment for all students
- Oversee class of students in absence of instructor
Assistant Rooms Operations Manager
Sheraton Grand Sacramento Hotel
07.2022 - 06.2024
- Managed daily operations of 503 rooms property of front office and housekeeping to ensure smooth workflow
- Balanced competing priorities in a dynamic environment while ensuring timely and quality completion of tasks
- Trained new associates on audit standards and hotel procedures
- Addressed and handle guest complaints to help ensure overall satisfaction
- Worked with sales to forecast large group needs such as adding specific amenities or other accommodations
- Approve timecard and adjust schedule/pay codes accordingly
- Contribute to team meetings based on department/hotel needs
Front Desk Agent
Sheraton Grand Sacramento Hotel
09.2021 - 07.2022
- Created positive, welcoming atmosphere while assisting guests with check in to check out process
- Provided useful knowledge pertaining to the hotel as well as promotions including Marriott Bonvoy memberships
- Responded efficiently and effectively to guest inquiries/complaints
- Answered multi-line phone system
- Reviewing any billing issues and/or discussing with guests any feedback to improve future hotel operations
Barista
Starbucks
03.2018 - 04.2022
- Created beverages specific to standard or customized for guest satisfaction
- Controlled line crowding by keeping focus on task at hand and utilizing team mindset
- Greeted and personalized experiences with guests
- Every day restock and implement cleaning procedures to ensure compliance
- Cash handling/POS
Education
High School Diploma -
Lincoln High School
06.2014
Skills
- Conflict Management
- Standard Operating Procedures
- Employee Development
- Performance Strategies
- Accommodation Arrangements
- Customer Care
- Flexible Collaboration
Timeline
Special Education Paraprofessional
Stockton Unified School District
01.2025 - Current
Assistant Rooms Operations Manager
Sheraton Grand Sacramento Hotel
07.2022 - 06.2024
Front Desk Agent
Sheraton Grand Sacramento Hotel
09.2021 - 07.2022
Barista
Starbucks
03.2018 - 04.2022
High School Diploma -
Lincoln High School
Skills
- Guest Services
- Multi-Line Phone Systems
Awards
- Happiness Hero
- Spirit to Serve
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