Summary
Overview
Work History
Education
Skills
Timeline
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Raquel Oden

Ticketing Support Specialist

Summary

Versatile support professional with a positive and friendly demeanor. Strong attention to detail, effective communication skills, and a solid history of tackling diverse and challenging requirements. Self-motivated with good problem-solving skills used to drive optimal user experience.

Overview

4
4
years of professional experience
15
15
years of post-secondary education

Work History

Ticketing Support Specialist

Blumenthal Arts
09.2023 - Current
  • Personal lesion for all resident companies with regards to all promotion, season setups, event setup, and any additional needs
  • Working within AudienceView and Showtime to create all necessary ticketing and event setups as well as website pages for events
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
  • Devised custom solutions for unique technical challenges faced by individual customers, increasing their overall satisfaction levels.

Payroll Specialist

Rowan-Salisbury School System
11.2022 - 09.2023
  • Completed extensive payroll training with AS400 and Serenic Navigator software
  • Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
  • Conducted regular reconciliations of general ledger accounts related to payroll transactions for accurate financial reporting purposes.
  • Investigated payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions, and retirement plan withholdings

Accounts Payable Specialist

Rowan-Salisbury School System
07.2022 - 11.2022


  • Streamlined all accounts payable operations to become more efficient and organized between the district schools and central office
  • Trained junior staff members in accounts payable procedures, increasing overall department efficiency.
  • Proactively identified potential areas of improvement within existing processes, leading to enhanced efficiency across several workflows.
  • Participated in cross-functional projects aimed at streamlining finance operations within the organization.

Federal Programs Finance Secretary

Rowan-Salisbury School System
11.2021 - 07.2022
  • Maintain all 18 ESSER federal fund accounts including balancing accounts across multiple platforms, executing budget transfers, and sending information to state government officials
  • Supply all documentation for internal and external audits by maintaining federal compliance on all accounts.

Finance Secretary

Overton Elementary
02.2020 - 11.2021
  • Process purchase orders for supplies, equipment and/or purchased services for instructional, front office, and student activities while maintaining bank reconciliation monthly
  • Ran payroll for 3 different pay cycles of employees while maintaining all paperwork and signatures.
  • Facilitated month-end closing procedures, accurately reconciling account balances in a timely manner.

Education

Bachelor of Arts - Interdisciplinary Studies

UNIVERSITY OF NORTH CAROLINA AT PEMBROKE
Pembroke, NC
05.2001 -

Associate of Arts - Liberal Arts And General Studies

WASHINGTON STATE COMMUNITY COLLEGE
Marietta, OH
05.2001 - 05.2016

Skills

Failure resolution

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Timeline

Ticketing Support Specialist

Blumenthal Arts
09.2023 - Current

Payroll Specialist

Rowan-Salisbury School System
11.2022 - 09.2023

Accounts Payable Specialist

Rowan-Salisbury School System
07.2022 - 11.2022

Federal Programs Finance Secretary

Rowan-Salisbury School System
11.2021 - 07.2022

Finance Secretary

Overton Elementary
02.2020 - 11.2021

Bachelor of Arts - Interdisciplinary Studies

UNIVERSITY OF NORTH CAROLINA AT PEMBROKE
05.2001 -

Associate of Arts - Liberal Arts And General Studies

WASHINGTON STATE COMMUNITY COLLEGE
05.2001 - 05.2016

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Raquel OdenTicketing Support Specialist