Raquel Oden
Ticketing Support Specialist
Summary
Versatile support professional with a positive and friendly demeanor. Strong attention to detail, effective communication skills, and a solid history of tackling diverse and challenging requirements. Self-motivated with good problem-solving skills used to drive optimal user experience.
Overview
4
4
years of professional experience
15
15
years of post-secondary education
Work History
Ticketing Support Specialist
Blumenthal Arts
09.2023 - Current
- Personal lesion for all resident companies with regards to all promotion, season setups, event setup, and any additional needs
- Working within AudienceView and Showtime to create all necessary ticketing and event setups as well as website pages for events
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Devised custom solutions for unique technical challenges faced by individual customers, increasing their overall satisfaction levels.
Payroll Specialist
Rowan-Salisbury School System
11.2022 - 09.2023
- Completed extensive payroll training with AS400 and Serenic Navigator software
- Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
- Conducted regular reconciliations of general ledger accounts related to payroll transactions for accurate financial reporting purposes.
- Investigated payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions, and retirement plan withholdings
Accounts Payable Specialist
Rowan-Salisbury School System
07.2022 - 11.2022
- Streamlined all accounts payable operations to become more efficient and organized between the district schools and central office
- Trained junior staff members in accounts payable procedures, increasing overall department efficiency.
- Proactively identified potential areas of improvement within existing processes, leading to enhanced efficiency across several workflows.
- Participated in cross-functional projects aimed at streamlining finance operations within the organization.
Federal Programs Finance Secretary
Rowan-Salisbury School System
11.2021 - 07.2022
- Maintain all 18 ESSER federal fund accounts including balancing accounts across multiple platforms, executing budget transfers, and sending information to state government officials
- Supply all documentation for internal and external audits by maintaining federal compliance on all accounts.
Finance Secretary
Overton Elementary
02.2020 - 11.2021
- Process purchase orders for supplies, equipment and/or purchased services for instructional, front office, and student activities while maintaining bank reconciliation monthly
- Ran payroll for 3 different pay cycles of employees while maintaining all paperwork and signatures.
- Facilitated month-end closing procedures, accurately reconciling account balances in a timely manner.
Education
Bachelor of Arts - Interdisciplinary Studies
UNIVERSITY OF NORTH CAROLINA AT PEMBROKE
Pembroke, NC 05.2001 -
Associate of Arts - Liberal Arts And General Studies
WASHINGTON STATE COMMUNITY COLLEGE
Marietta, OH 05.2001 - 05.2016
Skills
Failure resolution
Customer Relationship Management
Attention to Detail
Debugging
Trend Analysis
Technical assistance
Ticket management
Remote Support
Support Services
Customer Service
Time Management
Tracking and Documentation
Timeline
Ticketing Support Specialist
Blumenthal Arts
09.2023 - Current
Payroll Specialist
Rowan-Salisbury School System
11.2022 - 09.2023
Accounts Payable Specialist
Rowan-Salisbury School System
07.2022 - 11.2022
Federal Programs Finance Secretary
Rowan-Salisbury School System
11.2021 - 07.2022
Finance Secretary
Overton Elementary
02.2020 - 11.2021
Bachelor of Arts - Interdisciplinary Studies
UNIVERSITY OF NORTH CAROLINA AT PEMBROKE
05.2001 -
Associate of Arts - Liberal Arts And General Studies
WASHINGTON STATE COMMUNITY COLLEGE
05.2001 - 05.2016