Summary
Overview
Work History
Education
Skills
Timeline
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Raquel Oliver

Jurupa Valley,CA

Summary

Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Carnitas El Cacheton. Skilled in cash management and team leadership, successfully trained staff and resolved escalated complaints, boosting repeat business. Demonstrated expertise in producing high-quality baked goods, ensuring product freshness, and maintaining inventory, showcasing exceptional time management and customer service skills. Expert retail sales professional offering 3 years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers.

Overview

1
1
year of professional experience

Work History

Cashier Manager

Carnitas El Cacheton
02.2024 - Current
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Built positive relationships with customers to increase repeat business.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.

Baker

Self Employed
03.2023 - Current
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
  • Adjusted recipes based on available ingredients or dietary restrictions,

Education

Associate of Science - Veterinarian Assisting

America College of Healthcare And Technolody
Corona
06.2019

High School Diploma -

Nueva Vista High School
Riverside, CA
05.2015

Skills

  • Customer Service
  • Cash handling and management
  • Cash handling expertise
  • Cash Register Operation
  • Time Management
  • Staff Training
  • Workplace Safety
  • Employee Training
  • Team Leadership

Timeline

Cashier Manager

Carnitas El Cacheton
02.2024 - Current

Baker

Self Employed
03.2023 - Current

Associate of Science - Veterinarian Assisting

America College of Healthcare And Technolody

High School Diploma -

Nueva Vista High School

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Raquel Oliver