Raquel Olson
Turtle Lake,WI
Summary
Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Home Health Aide
Wisconsin ILife
11.2021 - Current
- Delivered home care support based on doctors' treatment programs as well as properly administered prescribed medications
- Communicated with superiors regarding changes in patients' health and their discomfort, and submitted all required documentation in a timely manner
- Conversed with and entertained patients to keep them mentally healthy and alert as well as provided emotional support to their family members
- Assisted patients during therapy exercises as well as gave massage for pain relief regularly
- Assisted with ambulating bed-ridden patients and cleaning their bed sores
- Performed basic household chores such as dish washing, changing bed linens, laundry, disposing trash, and grocery shopping
- Wound care and personal cares.
Home Health Aide
Private Family
01.2008 - 07.2022
- Delivered home care support based on doctors' treatment programs as well as properly administered prescribed medications
- Communicated with superiors regarding changes in patients' health and their discomfort, and submitted all required documentation in a timely manner
- Conversed with and entertained patients to keep them mentally healthy and alert as well as provided emotional support to their family members
- Assisted patients during therapy exercises as well as gave massage for pain relief regularly
- Assisted with ambulating bed-ridden patients and cleaning their bed sores
- Performed basic household chores such as dish washing, changing bed linens, laundry, disposing trash, and grocery shopping
- Wound care and personal cares.
Assistant Manager
Synergy Homecare
07.2021 - 08.2021
- Schedule caregivers with clients and communicate to all parties
- Client and caregiver documentation in scheduling software
- Responds to questions regarding client and caregiver schedules
- Document skills and attributes of caregivers to ensure strong matching to clients
- Maintain computer schedules
- Maintain confidentiality of all information.
Receptionist
SmartStyle
03.2019 - 04.2019
Health Office Manager
Ho-Chunk, Inc.
08.2018 - 12.2018
PCW/COMPANION
IRIS
12.2017 - 08.2018
HHA/Caregiver
Private Duty In-Home Care
10.2017 - 12.2017
Personal Care Assistant
Right At Home
10.2015 - 11.2017
Personal Care Assistant
Visiting Angels
09.2015 - 10.2015
Community Support Specialist
Innovative Services, Inc
08.2015 - 08.2015
Personal Care Worker
Home Instead Senior Care
04.2015 - 07.2015
Photographer/Customer Service Specialist
Picture Me Portrait
10.2011 - 06.2012
- Evaluated, trained and instructed photography
- Maintained all equipment such as Lights, Cameras, Printer, etc
- Assisted with opening and closing procedures
- Produced high quality portraits and monitored the quality for the studio's photography
- Participated in the creation of studio photography
- Ensured printer is maintained at company standard by completing daily/weekly/monthly maintenance
- Ensured lights, cameras, backdrops and props are in pristine condition
- Instructed, mentored, and coached photographers in different location.
Hair Salon Receptionist
Haircrafters
06.2003 - 01.2007
- Responsible for greeting customer in a warm and professional manner
- Handle the tasks of directing clients to the concerned stylist
- Perform responsibilities of maintaining the records of clients like names, phone numbers and addresses
- Assist with monthly product counts and communicate supply inventory requirements
- Handle the tasks of scheduling appointments for client as well as make courtesy calls to remind them of upcoming appointments
- Responsible for suggesting and prescribing hair care products to clients.
Retail Sales Clerk
Mid City Beauty Alliance
01.2004 - 12.2004
- I would recommend products accordingly to the customers' needs and questions
- I have high multitasking and organizational abilities with my work duties and my customers
- I also looked for ways to sell the stores products of the month and sell them any new products that came in our shipment
- On shipment days I would unload the products from the boxes and organize them in their précised location
- I would do it in a fast but also in a neatly manner while also taking care of customers
- I would also set up the sells tables and change the shelves displays every new month as new products would come in
- I would open and closed the store and count the safe
- I also made the bank deposits and delivered them to the bank.
Education
High School Diploma - TECHNOLOGY
George Washington High School
01.2003
Skills
- Front Office
- Scheduling
- Direct Support
- Home Health
- Personal Care
- Disability
- Direct Care
- Autism
- Customer Service Skills
- Data Entry
- Filing
- Microsoft Word
- Receptionist
- Clerical
- Microsoft
- Microsoft Office
- Management
- Organizational Skills
- Clerical experience
- Customer service
- Caregiving
- Meal Preparation
- Catheter Care
- Medication Administration
- Food Preparation
- Patient Care
- Senior Care
- Home Care
- Medical Office Experience
- Hospice Care
- Laundry
- Experience Administering Injections
- Typing
- Administrative experience
- Computer literacy
- Alzheimer's Care
- Personal Hygiene Assistance
- Feeding Assistance
- Bathing Assistance
- Housekeeping
- Dressing assistance
- Light Housekeeping
- First aid and safety
- Care Plan Management
- Mobility support
- Client documentation
- Documentation
- Behavioral support
- Patient transportation
- Home Safety Assessments
- ADL support
- Care plan assessment
- Patient Transport
- Medication organization
- Behavioral Management
- Behavior redirection
- Schedule Management
- Medical Charting
- Wisconsin Driver's License
- Elder Care
- Basic Housekeeping
- Activities of Daily Living (ADLs)
- Special Needs Care
- Bathing Support
- Emotional Support and Companionship
- Personal Care Aide
- Daily Charting
- Home Health Aide (HHA)
- Dementia Care
- Home Health Aide
- HIPAA Compliance
- Appointment Scheduling
- Decision-Making
- Home Care Aide
- Patient Health Assessments
- Blood Glucose Monitoring
- Home Care Aide (HCA)
- Wound Care
- Certified Home Health Aide (CHHA)
- Personal Care Aide (PCA)
- Certified Home Health Aide
- Administering Medications
- Medication Management
- Client Transportation
- Geriatric Care
- Stroke Patient Care
- Pediatric Care
- Dressing and grooming
- Housekeeping tasks
- Emotional Support
Certification
- Medication Administration
- Standard Precautions
- Casino Gaming License
- Personal Care Assistant
- Home Health Aide
- CPR Certification
- First Aid Certification
- AED Certification
Additional Information
Computer Skills
Proficient in following computer applications:: Internet Explorer
HTML
E-Mail
Internet Research
Work Authorization
Authorized to work in the US for any employer
Personal Information
- Willing To Relocate: Anywhere
- Title: CUSTOMER SERVICE SPECIALISTS
Timeline
Home Health Aide
Wisconsin ILife
11.2021 - Current
Assistant Manager
Synergy Homecare
07.2021 - 08.2021
Receptionist
SmartStyle
03.2019 - 04.2019
Health Office Manager
Ho-Chunk, Inc.
08.2018 - 12.2018
PCW/COMPANION
IRIS
12.2017 - 08.2018
HHA/Caregiver
Private Duty In-Home Care
10.2017 - 12.2017
Personal Care Assistant
Right At Home
10.2015 - 11.2017
Personal Care Assistant
Visiting Angels
09.2015 - 10.2015
Community Support Specialist
Innovative Services, Inc
08.2015 - 08.2015
Personal Care Worker
Home Instead Senior Care
04.2015 - 07.2015
Photographer/Customer Service Specialist
Picture Me Portrait
10.2011 - 06.2012
Home Health Aide
Private Family
01.2008 - 07.2022
Retail Sales Clerk
Mid City Beauty Alliance
01.2004 - 12.2004
Hair Salon Receptionist
Haircrafters
06.2003 - 01.2007
High School Diploma - TECHNOLOGY
George Washington High School
- Medication Administration
- Standard Precautions
- Casino Gaming License
- Personal Care Assistant
- Home Health Aide
- CPR Certification
- First Aid Certification
- AED Certification
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