Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raquel Orozco

West Dundee,IL

Summary

Proactive Receptionist/Office Assistant and Library Paraprofessional with extensive experience in client relations, administrative support and library services. Skilled in managing office tasks, handling sensitive information and improving customer experiences. Brining strong organizational skills and service-oriented mindset to drive efficiency and satisfaction.

Overview

31
31
years of professional experience

Work History

Receptionist/Office Assistant

Amron Stair Works
06.2017 - 08.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.

Book Shelver

Dundee Library/Fox River Valley Public Library Dis
09.2015 - 12.2015
  • Increased accessibility of resources for patrons with disabilities through attentive assistance and careful arrangement of materials within reach.
  • Supported librarians in managing the circulation desk, including checking out materials, registering new patrons, and collecting overdue fines.
  • Ensured high standards of accuracy in shelving materials by performing routine checks and correcting any errors found during inspections.
  • Contributed to a positive public image for the library by consistently providing friendly, knowledgeable assistance to patrons in need of guidance or support.

Library Paraprofessional

School District U-46
02.2012 - 06.2014
  • Enhanced library user experience by providing excellent customer service and efficient material management.
  • Provided research assistance to students and faculty, promoting academic success across various disciplines.
  • Monitored library environments to maintain safe, hazard-free settings.
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Located library materials, resources and technologies to fulfill patron requests.
  • Processed library card applications and maintained patron records with accurate contact information.
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards.
  • Assisted patrons with printing and copying according to personalized requirements.
  • Assisted students select appropriate reading level library books and materials.
  • Mitigated librarian workload by independently managing basic patron requests and locating materials.

Circulation Desk Assistant/Student Shelver

Howard Coleman Library, Rockford University
09.1993 - 05.1995
  • Successfully completed check-in and check-out procedure for visitors taking or returning library books and audio materials daily.
  • Delivered excellent guest services by answering inquiries from visitors.
  • Maintained accurate records of library materials, ensuring proper inventory management and timely reshelving.
  • Distributed reference materials to employees or customers.
  • Assisted Librarian with Interlibrary loan requests accurately, enabling patrons to access additional resources outside of the local collection.
  • Assisted staff with special projects and library event preparation.

Education

Bachelor of Arts - French Language And Literature

Rockford University
Rockford, IL
05.1997

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Verbal and written communication
  • Customer/Client relations
  • File Management
  • Administrative Support
  • Mail handling
  • Professional Demeanor
  • Documentation And Reporting
  • Multi-Line Telephone Systems
  • Basic accounting
  • Office equipment operations
  • Customer Service

Timeline

Receptionist/Office Assistant

Amron Stair Works
06.2017 - 08.2024

Book Shelver

Dundee Library/Fox River Valley Public Library Dis
09.2015 - 12.2015

Library Paraprofessional

School District U-46
02.2012 - 06.2014

Circulation Desk Assistant/Student Shelver

Howard Coleman Library, Rockford University
09.1993 - 05.1995

Bachelor of Arts - French Language And Literature

Rockford University

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Raquel Orozco